"Library Service Officer (2 x positions available)"

Job no: 0036403

Location: Parkville

Role type: Full-time fixed term until December 2024 & Part-time fixed term Available until September 2025 

Department: Student and Scholarly Services 

Salary: UOM 4 - $76,901 - $81,615 p.a. (pro rata for part time) plus 17% super

• Deliver frontline library services at the Baillieu Library.
• Provide welcoming, student-focused service whilst continually learning new things.
• Brilliant benefits

About the Role

This is an exciting opportunity to take on a pivotal role as a Library Service Officer within the University of Melbourne. In this role, you will serve as the welcoming face of the University Library, providing invaluable support to students and staff. You'll have the chance to continuously improve service standards, contribute to collection management, and enhance scholarly literacy services, all while playing a crucial role in facilitating learning, teaching, and research activities across campus.

Your responsibilities will include:

• Provide high quality, and continuously improved library frontline services through the following channels: face-to-face (e.g. service point); online (e.g. chat and email); and telephone and escalate queries when necessary
• Conduct effective reference interviews to perform and interpret searches for resource discovery using scholarly information resources including databases and discovery systems.
• Triage information and circulation queries, and judge when referral is necessary within agreed service frameworks

Who we are looking for

 The ideal candidate possesses strong verbal and written communication skills, be emotionally intelligent, and have excellent interpersonal and negotiation abilities. They can work well in a team, take initiative with minimal supervision, and maintain strong client relationships while delivering outstanding customer service. Requirements include a Diploma in Library/Information Studies (LIS), eligibility for Australian Library and Information Association (ALIA) membership, library technician-level skills and knowledge, and relevant tertiary qualifications or equivalent education and experience.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services

Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

What we offer you!

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.  

Be yourself

The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!

If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience
• The responses against the Selection Criteria^ (found below)

1. Ability to work effectively as a team member.

2. Demonstrated ability to provide excellent customer service. 

3. Ability to demonstrate initiative, instigate and undertake routine tasks with minimum supervision, seeking advice where required

If you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Position Description

Advertised: 08 Aug 2024 12:05 AM AUS Eastern Standard Time

Applications close: 22 Aug 2024 11:55 PM AUS Eastern Standard Time