Security Control Center Operator

Job Description

The Security Control Center Operator is responsible for monitoring and responding to a number of electronic systems. The SCC Operator is at the center of emergency operations for the Harvard Art Museums and a key element in the safety of persons, Art Museums collections, and other assets. The SCC operator must be alert at all times and responsive to requests for assistance from any location.

Job-Specific Responsibilities:

• Monitor the Video Surveillance System and report any technical issues to the manager.
• Monitors video surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display.
• Monitor the Electronic Access Control System and Controls and monitors access and egress points of the building.
• Monitor the Intrusion Detection System and respond as directed to verify alarms and direct proper response.
• Answer the SCC telephone and log calls as directed.
• Monitor the Panic/Duress Alarm System, log all activations and direct proper response.
• Maintain continual contact with the Harvard University Police Department (HUPD) dispatch center.
• Monitor the Artwork Protection System, log and direct proper response to alarms.
• Maintain accurate records of SCC activity and prepare reports as directed.
• Act as the Emergency Operations Coordinator until directed otherwise by security management.
• Take immediate action to direct response and coordination in any emergency.
• Follow such directives, policies, and procedures as may be provided for SCC operations, or the verbal instructions of authorized management personnel.
• Other security and administrative duties as needed, including the ability to patrol the buildings.
• Adhere to Harvard University confidentiality agreement.
• Seeks to minimize or contain conflict and engages Security Manager when needed and as instructed.
• Completes incident reports as necessary and submits such report to the Security Manager.
• Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts using radio and other modes of communication. Acts as a highly visible representative of the Harvard Art Museums Security staff.
• Presents a professional image in accordance with established uniform and appearance standards
• Maintains a constructive and positive demeanor. Engages with all visitors and staff in a professional and courteous manner.
• Other duties as needed or required.