Job Details

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

Johns Hopkins University, Bloomberg Center is seeking motivated, enthusiastic and customer service-oriented individuals for the position of University Security Systems Specialist - Daytime. The position will work dayshift, 6:30 am to 3:00 pm supporting the delivery of security and safety services.

Specific Duties & Responsibilities

• Monitor and respond to proprietary closed circuit television systems for events or activities that may require a security response.
• Provide general assistance and information to University students, faculty, staff and visitors.
• Complete tasks as it may be necessary for the operation of the Command Center.
• Answer telephone and radio emergency or non-emergency calls, assess the nature of the call and determine appropriate level of response.
• Dispatch the appropriate level of public safety response per University policy and guidelines.
• Coordinate responses of HBC Public Safety, Facilities Management, Student Affairs and transmit pertinent information to University security personnel.
• Track locations of public safety personnel and relay pertinent information.
• Contact and facilitate law enforcement and/or Fire and EMS response to university incidents.
• Keep Public Safety management apprised of emerging and ongoing incidents.
• Create and maintain manual and computerized reports, logs, records and data.
• Promulgate schedules of events and building access requirements.
• Serve as the University switchboard and the liaison for student’s health care and facilities emergency maintenance during non-business hours.
• Work flexible shifts and unscheduled overtime on any day of the week, including holidays or weekends to assist with operational and special event assignments.

Technical Skills & Expected Level of Proficiency

• Proficiency in Microsoft Office Suite.
• Ability to perform basic system diagnostics, including checking camera connectivity, and system alerts.
• Proficient in CCTV systems, video analytics, camera positioning, and knowledge of different surveillance technologies.
• Must be familiar with basic software troubleshooting of any camera systems issues.
• Strong ability to adapt to new technologies, upgrades, and evolving security tools.
• Ability to handle both common and crisis situations calmly and efficiently.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Exceptional written and verbal communication skills and be able to prepare comprehensive reports and logs in neat, legible handwriting.
• Exceptional customer service and communication skills and the ability to interact with others in a professional and effective manner.
• Must have demonstrated ability to handle complex assignments.
• Must be available to work weekends, holidays and other than regularly scheduled shifts.

Requirements

• Applicants must successfully complete a University criminal background investigation and a post-offer/pre-employment drug/alcohol test for employment.
• This position is “Required Attendance Onsite” per University Policy HR030.

Minimum Qualifications

• High School diploma or GED required.
• Two years related experience working with security systems, including familiarity with communication technology and call-taking techniques.

Preferred Qualifications

• Prior law enforcement communications call center, security company communications center, or emergency management agency experience.
• Crime Analyst or criminal research specialist experience.
• Associate of Arts (AA) degree in Criminal Justice, Business, Liberal Arts, Cyber Security or Social Sciences.
• Typing proficiency level of PROFESSIONAL, measured in WPM.