Support the MackForce Student Central support desk and mailbox,
providing a high level of student and customer support – responding
to emails and correspondence in a timely manner and resolving
issues
Make appropriate referrals to professionals across campus
Work in collaboration with the Career Advisors to ensure
students have the experiences and resources to excel in their
fields and to assess involvement and encourage participation in
internships, co-ops, research and other experiential learning
initiatives that will provide industry experience
Collaborate with the O’Brien Center for Career Development and
the Scammon Family Center for Experiential Learning to plan and
implement major/industry-specific programs
Assist students with operational processes including: course
planning and registration, withdrawal, change of major/minors,
override requests, etc.
Build collaborative and supportive relationships with faculty,
academic and career related offices
Represent the Lucey Center for Academic and Career Advising at
key Admission, Student Life and Alumni events
Elevate student experiences and achievements through social
media, communications, website, O’Brien Center reports and prepare
for Admission reports/events
Perform all other duties as assigned
Qualifications
- Master’s degree preferred
- Three or more years of academic advising experience, preferably
with undergraduate students.
- Knowledge of degree programs and corresponding career
options.
- Understanding of educational requirements and advising
processes.
- Excellent problem solving, communication, organizational, and
interpersonal skills.
- Positive attitude and ability to work effectively as part of a
team.
- Willingness to learn and develop as an advising
professional.
- Ability to relate well to students, faculty, staff, and
parents/family members.
- This is a 12 month, in-person position with occasional weekend
and evening responsibilities.
Application Materials Should Include:
- Resume or CV
- Cover letter stating motivation and interest in the position,
citing experience relevant to the qualifications and including
experience with, and commitment to, our Catholic Augustinian
mission and our values.
Work Location
This is an on-campus position as employees are essential in order
to provide a fully on-campus, residential college experience for
our students and the community.
This position is subject to the successful completion of a criminal
background check.
Statement on Our Mission
Merrimack College is a
Catholic Augustinian institution of higher education committed to
building an accepting and respectful community. Our mission is to
enlighten minds, engage hearts and empower lives and is inspired by
our Catholic faith and the Augustinian tradition of seeking truth
through inquiry and dialogue.
Merrimack College seeks candidates who understand, respect, and can
contribute to Merrimack’s Catholic and Augustinian mission. All
candidates should describe in their application how they will
foster a culture that supports our mission.
About Merrimack College
The only Catholic, Augustinian
institution of higher education in New England, Merrimack College
is a private, independent, coeducational institution with more than
4,100 undergraduate, 2,500 graduate students and 50 doctoral
students from 48 states and 63 countries. The College features more
than 160 career-focused undergraduate, professional and graduate
programs, all taught by exceptional faculty who are passionate
about their subject and student success. The College has six
schools: arts and sciences, engineering and computational sciences,
nursing and health sciences, education and social policy, the
Girard school of business and the graduate school of counseling and
social work. The College’s suburban 220-acre campus is just north
of Boston in North Andover, Massachusetts. Merrimack is a Master’s
Colleges and Universities/Larger Programs (M1) institution in the
Carnegie Classification of Institutions of Higher Education.
Merrimack is one of the fastest growing educational institutions in
the country and has steadily climbed up in the U.S. News &
World Report’s ranking of Best Colleges, ranking 38th in the
Regional Universities North category in 2026. Merrimack is a NCAA
Division I athletic institution.
Merrimack College is an Equal Opportunity Employer.
Salary Range: $57,000
- $62,000
