Senior Admissions Coordinator

Senior Admissions Coordinator

Company:
University Support Services, LLC

Job Location:

Category:
Admissions and Enrollment

Type:
Full-Time

The Senior Admissions Coordinator provides leadership and oversight within the Medforth Global Education (MGE) Admissions team, serving one of their Universities, by ensuring operational accuracy, efficiency, and consistency across the admissions lifecycle.

This role is a key part of a Pod, a small, cross-functional team of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, focused on efficiently moving students through the admissions funnel. The role supervises Admissions Coordinators, manages workflows, and directly engages applicants when higher-touch support is needed.

This position also requires responsiveness and adaptability across regions. Depending on region (US, Canada, or International), additional duties may be assigned or specialized to meet the unique needs of applicants in that market.

This position reports to the Manager, Admissions Operations.

Essential Functions

Leadership & Supervision

• Supervise, train, and mentor Admissions Coordinators, ensuring consistent delivery of concierge-level, student-centered service.
• Monitor workloads, communications quality, and adherence to response standards (24–48 hours).
• Lead team meetings, provide coaching and feedback, and ensure Coordinators are equipped with resources to support applicants effectively.
• Collaborate with the Assistant Director of Admissions to ensure pods are cohesive, efficient, and applicant focused.

Application Processing

• Process prospective application in timely, student-centric manner.
• Serve as an escalation point for complex application needs, resolving issues in a timely and professional manner.
• Oversee the daily processing of applications, documents, and communications by coordinators.
• Ensure data entry accuracy of applicant files.
• Understand and support application processing compliance.
• Identify and operational bottlenecks, escalating to appropriate supervisor.
• Actively contribute to MGE’s reputation for seamless, student-first admissions practices.

Operational Execution

• Support application processing workflows, ensuring efficiency, accuracy, and adherence to timelines.
• Ensure Coordinators document all applicant interactions in Salesforce, maintaining accurate case management and data integrity.
• Monitor response times and escalation protocols to ensure compliance with service-level expectations.
• Conduct audits and reporting to support data accuracy, compliance, and admissions effectiveness.
• Support the development and implementation of best practices, process improvements, and training for admissions staff.

Daily Functions

• Support enrollment funnel progression with application processing and file completions.
• Work as part of a pod team (Admissions Officer, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist) to provide coordinated, holistic support.
• Use Salesforce to document all conversations, communications, and applicant progress, ensuring accurate and timely records.
• Be available for Zoom meetings and phone calls with applicants and accepted students, offering individualized attention and building trust through professional and empathetic engagement.
• Process and track applications, ensuring accuracy, completeness, and adherence to admissions timelines.
• Communicate with Admissions Advisors regarding applicants missing materials.
• Support Admissions Officers during the acceptance stage by assisting with deposits, housing, travel, and orientation details.
• Monitor applicants who may be at risk of withdrawing or disengaging and escalating concerns promptly to Admissions Officers.
• Open, review, and triage incoming inquiries (calls, mail, email, etc.), ensuring appropriate follow-up.
• Facilitate enrollment, housing, and registration processes for admitted students.
• Assist with admissions projects, reporting, data management, and applicant communications as needed.
• Perform other region-specific duties as assigned.

Conversion & Accountability

• Directly responsible for achieving individual goals, while also contributing to overall team goals through timely and accurate communication with applicants.
• Own the document submission process for assigned applicants, ensuring all required materials are collected from application through enrollment; monitor progress, resolve issues, and escalate concerns to admissions leadership as needed.

Regional Coordination & Flexibility

• Address region-specific requirements, credential evaluations, and applicant needs while ensuring consistency in applicant experience and service standards.
• Understand admission requirements, and equivalency to US, from all targeted countries of recruitment (dependent on region of focus).
• Participate in regional projects, events, and initiatives as assigned by leadership.

Collaboration

• Partner with Admissions Officers, Recruiters, Financial Aid, ISFA staff within pods to deliver integrated, holistic support.
• Work with Registrar, Bursar, Student Services, and other departments to ensure smooth transitions for admitted students.
• Assist with training initiatives and cross-functional projects to continuously enhance admissions processes and student communications.

Other Duties

• Provide coverage for admissions functions as needed to ensure uninterrupted service to applicants.
• Perform other duties and special projects assigned by leadership.

This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institution.

Knowledge, Skills & Abilities

• Strong leadership and supervisory skills; ability to coach, motivate, and develop staff.
• Deep commitment to student-centered admissions practices and the importance of applicant experience.
• Excellent interpersonal, verbal, and written communication skills; confident engaging with students and families virtually (Zoom/phone) and in person.
• Proficiency in Salesforce and other CRM systems; experience with Banner preferred.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with the ability to work across teams, pods, and regions.

Qualifications

• Bachelor’s degree required.
• 3–5 years of admissions, student services, or higher education experience required.
• Supervisory or team lead experience strongly preferred.
• Experience using Salesforce and Banner systems preferred.

Work Environment & Physical Demands

• Professional office environment with frequent use of computers, phones, Zoom, and other communication tools.
• Ability to maintain focus and attention to detail in a high-volume setting.

Hours & Travel

• Standard work week: Full-Time Monday–Friday, 9:00 a.m.–5:00 p.m.
• Flexibility for evenings and weekends during peak recruitment and admissions periods.
• Occasional travel for recruitment events, orientations, or regional support.

Key Outcomes

• Applicant Experience Excellence: Applicants consistently report high satisfaction with MGE’s admissions process.
• Team Leadership: Coordinators are trained, supported, and consistently meeting response and quality standards.
• Operational Accuracy: Applications are processed efficiently with strong compliance and reporting integrity.
• Pod Effectiveness: Admissions pods function cohesively, delivering holistic, concierge-level support.
• Regional Responsiveness: Admissions processes adapt to US, Canadian, and International applicant needs while maintaining SGU’s global standards.

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