Eastern Kentucky University
Title: Senior Analyst, Customer Relationship Management
Position Type: Fulltime Staff
Search Type: External - minimum 7 days
Department: 52R000 - Information Technology
Division: 1R0105 - Information Technology
Position Location: Richmond Campus
Driver Classification: Non-Driver
FLSA: Exempt
Schedule Type: Full Time (37.5 hrs per week or more)
Hours Per Week: 37.5
Additional Schedule Details:
Posted Salary Grade: Exempt - G22
Retirement: KTRS
Contact Person: Tiffany Hampton
Job Summary/Basic Functions
The Senior CRM Analyst provides technical leadership in the analysis, design, development, integration, and testing of complex technical mission-critical systems that utilize system information systems (SIS) data. Participates in strategic technical decision-making and manages daily operations and system security. provides system problem resolutions to university users through knowledge of software/language and system data and the development of best practices through research. This is done to serve the University's information needs and to assist in easy facilitation of productive business practices of the University.
Minimum Qualifications
Education: Bachelor's Degree Required, Master's Degree Preferred.
Experience: Two years of experience required. Experience working in a university setting in a programming or CRM related field preferred.
Must have knowledge of relational databases and computer software and languages. University experience is preferred.
Licensure & Certifications:
Preferred Qualifications:
Job Duties:
40% - CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the…