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Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Harvard Business School (HBS) IT is a nimble, innovative, strategic partner who crafts, delivers and supports pioneering technology solutions that connect, enable and inspire the HBS community to educate leaders who make a difference in the world. Visit our website for more information: http://www.hbs.edu/information-technology/about-us.
Job Description
Job Summary:
Are you excited by the opportunity to help run and optimize the AI services that are changing how a world-class business school works, learns, and innovates? Do you enjoy turning emerging technology into reliable, secure, and well-supported services? If so, consider joining HBS IT as a Senior Application Analyst, AI Operations. This role provides critical subject matter expertise and operational support to our faculty, learners, and staff in support of HBS's mission to educate leaders who make a difference in the world.
The Senior Application Analyst, AI Operations, IT reports to the Manager, IT Collaboration Services and is part of the Application & Service Administration team within HBS IT's Talent Management, Services and Support IT group. This position is responsible for the reliable, secure, and effective operation and maintenance of HBS IT's artificial intelligence services, platforms, integrations, and related applications. They partner with HBS IT teams along with vendors and stakeholders across HBS, to deliver AI services that are reliable, secure, appropriately governed, and aligned with institutional needs.
The ideal candidate is an experienced application operations professional who combines strong technical judgment with a service-oriented approach. They are comfortable supporting rapidly evolving AI technologies, coordinating across teams, leading major incident response, and translating operational needs into clear plans and sustainable processes.
Job-Specific Responsibilities:
Administer the AI services lifecycle, including provisioning, deprovisioning, role-based access, configuration, service readiness, and ongoing operational support
Serve as an operational liaison between the AI Operations team and the AI Strategy and Capabilities team, translating new solutions into supportable services and communicating operational needs
Implement approved service plans, operational plans, roadmaps, and lifecycle activities in partnership with the manager, AI Strategy and Capabilities team, and other IT stakeholders
Test, validate, document, and implement connectors between HBS IT platforms, AI services, and Model Context Protocol servers, including authentication, data access, security validation, troubleshooting, and transition to support
Monitor service health, adoption, usage, token utilization, and operational trends through dashboards, reports and service data and recommendation service improvements and optimization
Coordinate AI service rollouts, upgrades, releases, migrations, and implementations, including requirements gathering, testing, communications, knowledge transfer, and post-implementation validation
Serve as a subject matter expert on AI service operations and provide technical expertise for projects, implementations, use cases, and support decisions
Diagnose, coordinate, escalate, and resolve incidents affecting AI platforms, integrations, agents, and related applications, including oversight of technical resolution of major incidents with vendors and internal teams
Create and maintain operational documentation, including service records, procedures, connector documentation, and knowledge base articles.
Collaborate with Information Security, identity and access management, and others to support security reviews, risk assessments, audits, data protection, and responsible AI practices
Support AI service licensing and procurement activities by maintaining inventories, track assignments and renewals, review utilization, gather requirements, coordinate vendor information, and escalate budget or contract decisions to management
Identify operational risks, recurring problems, defects, and enhancement opportunities, and contribute to backlog prioritization and continuous improvement
Build trust and collaboration by being present on site and engaging directly with colleagues and various constituents
Complete other responsibilities as assigned
Working Conditions:
Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required
Qualifications
Basic Qualifications:
Minimum of two years' post-secondary education or relevant work experience
Additional Qualifications and Skills:
The following are preferred:
Ability to administer and support enterprise AI services, Software as a service (SaaS) platforms, integrations, or other business critical applications
Demonstrated testing, validation, documentation, and implementation of application connectors, APIs, integrations, or Model Context Protocol servers
Working knowledge of identity and access management, authentication, role-based access, and data access controls
Proven record of coordinating technical incident resolution, including major incidents involving vendors and internal teams
Demonstrated success in managing service plans, roadmaps, rollouts, upgrades, implementations, or application lifecycle activities
Successful use of operational dashboards, reports, and service data to monitor adoption, usage, token utilization, service health, and performance trends
Familiarity with supporting software licensing and procurement, including inventory management, renewals, utilization reviews, requirements gathering, and vendor coordination
Demonstrated ability to serve as a subject matter expert and trusted advisor while collaborating effectively across technical and business teams
Effective at problem solving with a proactive solution-focused approach
Excellent written and verbal communication skills
Certificates and Licenses:
The following is preferred:
ITIL Foundation certification or comparable service management experience
Additional Information
Standard Hours/Schedule: 40 hours per week
Compensation Range/Rate (including Shift Differential if applicable): $95,000 - $100,000, salary commensurate with experience
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
This role is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA-based campus. HBS expects all staff to be onsite at least three days per week and for departments to provide onsite coverage Monday - Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in person for this role.
#LI-MM1
Work Format Details
This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
Harvard University offers a diverse range of job and work opportunities across various categories, reflecting its status as a leading academic and research institution. These opportunities cater to different skill sets, academic backgrounds, and career stages. Harvard University Academic Positions - click here . Harvard University Staff Jobs - click here . The main types of jobs and work opportunities at Harvard: 1. Faculty and Academic Positions Tenure-Track Faculty : These roles include assistant, associate, and full professors across Harvard’s schools (e.g., Faculty of Arts and Sciences, Harvard Medical School, Harvard Business School). Faculty engage in teaching, research, and service. Qualifications typically include a Ph.D. or equivalent terminal degree, a strong research portfolio, and teaching experience. Openings vary by department and school, with competitive hiring processes. Non-Tenure-Track Faculty : Includes lecturers, preceptors, and visiting professors. These roles focus primarily on teaching or short-term research projects and may require a Ph.D. or significant expertise in the field. Research Appointments : Postdoctoral fellowships, research associates, and scientists work on cutting-edge research in fields like medicine, engineering, humanities, and social sciences. These positions often require advanced degrees and are funded through grants or specific research programs. 2. Administrative and Professional Staff Administrative Roles : These include positions in academic administration (e.g., deans’ offices, registrar, admissions), student services, and program management. Examples include academic program coordinators, admissions officers, and financial aid advisors. These roles often require a bachelor’s or master’s degree and relevant experience. Professional Staff : Harvard employs professionals in areas like human resources, finance, communications, development (fundraising), and alumni relations. Examples include HR specialists, financial analysts, and marketing managers. These positions typically require specialized skills or certifications. Executive and Leadership Roles : Senior positions like directors, department heads, or executive administrators oversee operations in specific units or schools. These roles demand extensive experience and leadership skills. 3. Research and Laboratory Staff Research Support Staff : Includes lab managers, research technicians, and data analysts who support faculty and postdoctoral researchers in labs across disciplines like biology, chemistry, physics, and medicine. These roles often require technical skills, such as proficiency in lab equipment or data analysis software. Clinical Research Roles : At Harvard Medical School and affiliated hospitals, clinical research coordinators and specialists support medical and health-related studies. These positions may require certifications like Good Clinical Practice (GCP) training. 4. Technical and IT Staff Information Technology : Harvard employs IT professionals for roles like systems administrators, software developers, cybersecurity analysts, and data scientists to support its technological infrastructure. These positions require expertise in areas like cloud computing, AI, or network management. Library and Information Services : Harvard’s extensive library system hires librarians, archivists, and digital resource specialists. These roles often require a master’s degree in library science or related fields. 5. Support and Operations Staff Facilities and Operations : Includes roles in maintenance, custodial services, groundskeeping, and security. These positions ensure the smooth operation of Harvard’s campus and may not require advanced degrees but often need specific training or certifications. Dining and Hospitality : Harvard’s dining services employ chefs, food service workers, and catering staff to support campus dining halls and events. Administrative Support : Roles like executive assistants, office managers, and receptionists provide critical support to departments and faculty. 6. Student and Temporary Opportunities Student Employment : Harvard offers on-campus jobs for students, including work-study positions in libraries, dining halls, labs, and administrative offices. These roles are typically part-time and designed to accommodate academic schedules. Temporary and Seasonal Work : Temporary roles, such as event staff or short-term project assistants, are available for non-students as well. These are often listed through Harvard’s temporary staffing services. 7. Medical and Healthcare Roles Clinical and Healthcare Staff : Through Harvard Medical School and affiliated hospitals (e.g., Massachusetts General Hospital, Brigham and Women’s Hospital), opportunities exist for physicians, nurses, medical technicians, and other healthcare professionals. These roles require medical licenses or certifications. Public Health Professionals : The Harvard T.H. Chan School of Public Health employs researchers, policy analysts, and program managers focused on global health initiatives. 8. Creative and Media Roles Arts and Culture : Harvard’s museums (e.g., Harvard Art Museums) and cultural institutions hire curators, educators, and exhibition staff. The American Repertory Theater employs artists, stage managers, and production staff. Communications and Media : Roles in writing, graphic design, social media, and public relations support Harvard’s outreach and branding efforts. Key Characteristics of Harvard Jobs Diversity of Roles : Harvard’s workforce spans academic, administrative, technical, and operational functions, with opportunities for both entry-level and highly specialized professionals. Competitive Benefits : Harvard offers comprehensive benefits, including health insurance, retirement plans, tuition assistance, and professional development. Faculty and staff also gain access to Harvard’s libraries, museums, and cultural events. Global Impact : Many roles, especially in research and public health, contribute to global advancements in knowledge and policy. Location : Most positions are based in Cambridge or Boston, Massachusetts, with some remote or hybrid options, particularly for administrative and IT roles. How to Find Opportunities Harvard Careers Portal : The primary resource for job listings is Harvard’s Human Resources website (hr.harvard.edu/jobs), which lists openings for faculty, staff, and temporary roles. School-Specific Listings : Each Harvard school (e.g., Harvard College, Harvard Law School) may post specialized positions on their websites. Networking and Referrals : Many academic and research roles are filled through professional networks or direct outreach to departments. X Platform : Searching for “Harvard University jobs” on X can reveal real-time discussions, job postings, or employee experiences, though these should be verified through official channels. Additional Notes Qualifications : Requirements vary widely. Faculty roles typically need advanced degrees, while support roles may prioritize experience or specific skills. Work Environment : Harvard emphasizes diversity, inclusion, and collaboration, with opportunities for professional growth and community engagement. Application Process : Most positions require an online application through Harvard’s careers portal, including a resume, cover letter, and sometimes additional materials like teaching statements or research portfolios.