Job Details
Job Title: Senior Application Manager
Location: Kennesaw, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 300943
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Partners with academic and business units within the University to understand their business needs and identify, implement, and maintain IT solutions that help meet their objectives. Provides expert technical guidance to others within the department and across all application services functions. Leads and develops business relationships and deep expertise in the operations of specific business units, handles the most technically complex applications and initiatives, develops internal operating standards, and provides guidance to team members. Works closely with vendors for issue resolution, oversees quality assurance, oversees application availability and security.
Responsibilities
KEY RESPONSIBILITIES:
1. Responsible for executing the full lifecycle of complex enterprise application services and solutions, ensuring their quality, reliability, stability, recoverability, and security
2. Manages and maintains relationships with key departments throughout the University to identify and understand customer needs, and implement solutions that best support objectives
3. Provides advanced technical expertise and works closely with other technical staff, functional teams, and vendors to troubleshoot and resolve application and data issues
4. Leads feasibility studies, reviews vendor contracts and SLAs, and leads development of procurement solicitations
5. Develops best practices for monitoring and proactively determines resource needs to ensure application up-time and availability
6. Manages vendor relationships to maximize the benefits the institution receives from their products, services, and agreements
7. Leads implementation projects for the department, provides updates on project progress, and proactively communicates issues that may impact project success
8. Develops best practices, develops standard operating procedures, provides guidance, provides technical expertise, and functions as an escalation point for the team
9. Develops and maintains application inventories and documentation, such as application architecture diagrams, data flow diagrams, business process documentation, configurations, data governance documents, standard operating procedures, and run books
10. Keeps stakeholders informed of all relevant updates (system enhancements, system upgrades, system outages, project updates, etc.) around applications, services, projects, initiatives
11. Trains and mentors department staff as assigned
Required Qualifications
Educational Requirements
Bachelor's from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.
Required Experience
Five (5) years of related IT experience demonstrating a progression of dealing with increasingly complex systems.
Preferred Qualifications
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
A degree from an accredited institution of higher education in Computer Science, Information Systems, or related field is preferred
Preferred Experience
Previous experience working in Higher Education
Experience with scripting languages for purposes of automation and integration
Experience with CSS, HTML and/or JavaScript
Knowledge, Skills, & Abilities
ABILITIES
Able to troubleshoot complex issues independently to determine root cause while maintaining detailed documentation of the progress through completion
Able to master new applications, in order to fully utilize their capabilities, including utilizing their scripting and process development logic
Able to build relationships, elicit and understand customer needs, analyze, understand, and document business processes
Able to think both tactically and strategically
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to anticipate to assess problems, proactively develop appropriate solutions, and communicate risks, benefits, and alternatives
Able to work well within a team environment
Able to navigate user interfaces for Windows and Linux operating systems, and knowledge of application installation and packaging systems, debugging and analysis tools, OS and middleware (e.g., IIS, Apache/Tomcat, Nginx) related application dependencies and configurations
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Extensive knowledge and experience supporting the full lifecycle of complex, cloud based, and on-premises applications and solutions
Demonstrated experience advising and guiding less experienced team members
Must be well versed in current and emerging technologies, technological trends, and industry best practices for their areas of responsibility
Experience analyzing business processes and supporting implementations from a technical perspective based on the business requirements
Experience with relational databases and a basic understanding of SQL
SKILLS
Strong communication and interpersonal skills with a focus on customer service and the ability to communicate technical concepts to non-technology staff
Excellent interpersonal, prioritization, initiative, teamwork, problem solving, independent judgment, organization, time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
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