The Senior Assistant/Associate Director of Visitor Experience provides leadership for visitor programs and services, ensuring a welcoming, engaging, and seamless experience for prospective students, families, and guests. The Senior Assistant/Associate Director will play a key role in refreshing and enhancing visit programs, recruiting and developing a high-performing team of professional and student staff, including tour guides, and strengthening the connection between campus visits and the broader enrollment experience. The position offers the opportunity to lead operational improvements, elevate the campus tour program, and help position the Visitor and Undergraduate Admissions Center as a strategic and impactful component of the university's enrollment efforts.
The Senior Assistant/Associate Director is responsible for overseeing the Visitor and Undergraduate Admission Center front desk operations, supervising professional and student staff, managing campus tour and visit programs, and implementing strategies that continuously innovate and enhance the visitor experience. Through effective leadership, operational planning, staff development, and collaboration with campus partners, the Senior Assistant/Associate Director helps ensure that every campus visit reflects the university's commitment to service excellence and student success.
This is an on-site position located in Blacksburg, VA. Evening and weekend work will be required, especially during peak seasons (fall and spring visit seasons).
Required Qualifications
- Bachelor’s degree with several years of progressively responsible experience in visitor experience, campus events, student engagement, higher education recruitment, or a closely related field
- Experience working with customer relations and/or event/program management
- Proven leadership and staff management skills
- Demonstrated organizational skills; the ability to handle multiple priorities simultaneously
- Exemplary interpersonal, communication and presentation skills with individuals and large groups, internal and external to the institution
- Computer proficiency with Microsoft Office or comparable software
- Availability to work some evenings, weekends, and peak-season hours (fall and spring visit seasons, admitted student events)
Preferred Qualifications
- Preference given for advanced degree in related field or equivalent combination of education, training, and experience; candidates with previous experience in a university admissions setting; experience with Slate, Banner, and Common App
Pay Band
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Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Regular
Salary Information
Minimum starting salary of $60,000 for Senior Assistant and $68,000 for Associate Director.
Hours per week
40+
Review Date
July 31, 2026
Additional Information
The successful candidate will be required to have a criminal conviction check.
