"Senior Assistant Director of Loans"

Essential Duties and Responsibilities:

• Provide leadership, supervision, and performance management for three direct reports responsible for administering federal, private, and institutional loan programs.
• Oversee and ensure compliance with federal, state, and institutional regulations and policies governing student loan programs.
• Monitor and coordinate the completion of monthly reconciliations for federal and private loan programs; identify and resolve discrepancies to maintain accuracy and compliance.
• Ensure timely origination, disbursement, and delivery of all loan funds in accordance with regulatory requirements.
• Conduct periodic internal audits and quality reviews to assess compliance, accuracy, and operational efficiency within loan processing.
• Develop, implement, and deliver ongoing training and professional development opportunities for staff to maintain current knowledge of policies, regulations, and best practices.
• Serve as a primary resource for loan-related questions, providing clear and consistent communication to students, families, university stakeholders, and external partners.
• Collaborate with compliance, operations, and financial services units to ensure seamless integration of loan processes with overall financial aid operations.
• Support outreach and educational efforts to promote understanding of loan policies, repayment options, and financial literacy across the university community.
• Maintain audit-ready documentation and contribute to preparation for state, federal, and institutional audits or program reviews.
• Assist with strategic planning, policy development, and implementation of process improvements to enhance service delivery and operational effectiveness.

Minimum Experience / Education:

• Bachelor's degree and three years of progressively responsible work experience in financial aid, including the use of automated financial aid systems, or an equivalent combination of education and experience.
• Working knowledge of federal and state regulations governing financial aid.
• Strong administrative background, including a minimum of 1 year of supervisory experience.
• Excellent written, interpersonal communication, organizational and analytical skills.
• Proven customer service skills and enthusiasm for providing exceptional service to all.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) and other relevant computer-based programs.

Preferred Education Skills and Experience:

• Master's degree preferred; two plus years of experience.
• Considerable knowledge of automated systems, both mainframe and PC based. Ellucian Banner and ELM Resources experience is highly preferred.
• Demonstrate experience with financial aid loan reconciliation processes, including monthly and year-end reconciliations between institutional records, external loan servicers and the Dept. of Education records with a thorough knowledge of rules and regulations governing federal student loan programs and cash management policies.
• Ability to exercise sound judgment and discretion in applying and interpreting policies, procedures and regulations.
• Ability to work in an ever-changing environment and effectively manage multiple projects simultaneously with ability to adapt to demanding circumstances while fostering and maintaining a high level of customer service and total quality management.