Job Description
Duties & Responsibilities
- Recruit, train, assess and supervise personnel performing recruitment and interviewing to ensure quality of the participant data.
- Manage the recruitment listings and study visit scheduling to ensure response rates and operating capacity are maximised, and project timelines are being met
- Design, test, implement and review new workflows or surveys
- Review fieldwork data and process quality, including conducting vendor audits
- Ensure participant information in the operations database is updated and accurate and the completed consent and data forms are accounted for and securely stored
- Record and track the submission, rework or rejection of consent forms and questionnaires and generate reports on data quality
- Investigate participant complaints and incidents and implement appropriate actions for continual improvement of processes and service
- Update IRB protocols and reports and consent forms
- Update SOPs, guides and work instructions for fieldwork
- Verify monthly payments to vendors
- Manage the cash and vouchers for the reimbursement to participants of various projects
Qualifications
- A degree holder, preferably from a biomedical or life science discipline
- Minimum 3 years of working experience and 2 year of supervisory experience
- Clear, good communication and writing skills
- Careful and meticulous with data and fund management
- Fluent in English and at least 1 other local language (for examples Malay or Chinese) to be able to understand and communicate with research participants who are only able to speak Malay or Chinese
- Proficient in Microsoft applications
- Familiarity with using Redcap or equivalent survey building application and Power Automate will be an advantage
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