Senior Assistant Manager/Manager (Research Operations)

Q: What does the Senior Assistant Manager/Manager (Research Operations) actually do?

This role oversees research operations across participant recruitment, interviewing, study scheduling, data quality, and vendor audits. You will recruit, train, assess and supervise recruitment staff, manage workflows and surveys, maintain operations databases, update IRB protocols and SOPs, and verify participant reimbursements. Read more in our what is a research manager guide .

Q: What qualifications and experience do I need to apply?

You need a degree in biomedical or life science , at least 3 years of work experience and 2 years of supervisory experience . Strong communication and writing skills, meticulous data and fund management, and proficiency in Microsoft applications are essential. Familiarity with REDCap or equivalent survey-building tools and Power Automate is an advantage. For a stronger application, use our free resume template to highlight relevant research experience.

Q: Is this role suitable for candidates from clinical or laboratory research backgrounds?

Yes, if you have experience in participant recruitment , fieldwork , data quality , or IRB compliance . The role sits within Laboratory and Research administration and blends operational management with research integrity. Browse related clinical research jobs or research jobs to see comparable positions.

Q: Do I need to be bilingual to work in this role?

Yes, the role requires fluency in English and at least one other local language, such as Malay or Chinese , so you can communicate directly with research participants who may only speak those languages. This is essential for informed consent and participant data quality .

Q: Which tools and systems should I know?

You should be proficient in Microsoft applications . Familiarity with REDCap or an equivalent survey-building application and Power Automate is an advantage. The role also uses an operations database to track consent forms, questionnaires, and data-quality reports.

Q: How should I prepare my application?

Tailor your academic CV to highlight supervisory experience, data quality, participant recruitment, and language skills. Include specific examples of managing research operations , vendor coordination, IRB updates, and survey design. Get started with our free resume template and free cover letter template .

Job Description

Duties & Responsibilities

Recruit, train, assess and supervise personnel performing recruitment and interviewing to ensure quality of the participant data.

Manage the recruitment listings and study visit scheduling to ensure response rates and operating capacity are maximised, and project timelines are being met

Design, test, implement and review new workflows or surveys

Review fieldwork data and process quality, including conducting vendor audits

Ensure participant information in the operations database is updated and accurate and the completed consent and data forms are accounted for and securely stored

Record and track the submission, rework or rejection of consent forms and questionnaires and generate reports on data quality

Investigate participant complaints and incidents and implement appropriate actions for continual improvement of processes and service

Update IRB protocols and reports and consent forms

Update SOPs, guides and work instructions for fieldwork

Verify monthly payments to vendors

Manage the cash and vouchers for the reimbursement to participants of various projects

Qualifications

A degree holder, preferably from a biomedical or life science discipline

Minimum 3 years of working experience and 2 year of supervisory experience

Clear, good communication and writing skills

Careful and meticulous with data and fund management

Fluent in English and at least 1 other local language (for examples Malay or Chinese) to be able to understand and communicate with research participants who are only able to speak Malay or Chinese

Proficient in Microsoft applications

Familiarity with using Redcap or equivalent survey building application and Power Automate will be an advantage

Frequently Asked Questions

📋What does the Senior Assistant Manager/Manager (Research Operations) actually do?

This role oversees research operations across participant recruitment, interviewing, study scheduling, data quality, and vendor audits. You will recruit, train, assess and supervise recruitment staff, manage workflows and surveys, maintain operations databases, update IRB protocols and SOPs, and verify participant reimbursements. Read more in our what is a research manager guide.

🎓What qualifications and experience do I need to apply?

You need a degree in biomedical or life science, at least 3 years of work experience and 2 years of supervisory experience. Strong communication and writing skills, meticulous data and fund management, and proficiency in Microsoft applications are essential. Familiarity with REDCap or equivalent survey-building tools and Power Automate is an advantage. For a stronger application, use our free resume template to highlight relevant research experience.

🧪Is this role suitable for candidates from clinical or laboratory research backgrounds?

Yes, if you have experience in participant recruitment, fieldwork, data quality, or IRB compliance. The role sits within Laboratory and Research administration and blends operational management with research integrity. Browse related clinical research jobs or research jobs to see comparable positions.

🗣️Do I need to be bilingual to work in this role?

Yes, the role requires fluency in English and at least one other local language, such as Malay or Chinese, so you can communicate directly with research participants who may only speak those languages. This is essential for informed consent and participant data quality.

💻Which tools and systems should I know?

You should be proficient in Microsoft applications. Familiarity with REDCap or an equivalent survey-building application and Power Automate is an advantage. The role also uses an operations database to track consent forms, questionnaires, and data-quality reports.

📝How should I prepare my application?

Tailor your academic CV to highlight supervisory experience, data quality, participant recruitment, and language skills. Include specific examples of managing research operations, vendor coordination, IRB updates, and survey design. Get started with our free resume template and free cover letter template.