"Senior Assistant University Registrar for Scheduling, Office of the University Registrar"

Job Description Summary

The Senior Assistant University Registrar for Scheduling plays a critical role in the efficient and effective management of the College's academic class schedule. This position is responsible for the comprehensive oversight of the class scheduling process, providing essential support and leadership to Academic Coordinators and the Office of the Dean of the College. The Senior Assistant University Registrar for Scheduling ensures accuracy, optimization, and timely publication of all class offerings using the university's student information system, Workday, and specialized classroom scheduling software, EMS.

Job Description

Essential Functions:

• Oversee, manage, and lead the end-to-end College class scheduling process.
• Provide first-level support, guidance, and training to Academic Coordinators regarding scheduling policies, procedures, and systems.
• Collaborate with the Office of the Dean of the College on scheduling strategies and issue resolutions.
• Audit all proposed class schedules for accuracy, completeness, and adherence to college and university policies.
• Identify and resolve scheduling conflicts and issues in a timely and efficient manner.
• Publish approved class schedules within the university's student information system, Workday, ensuring timely and accurate dissemination of information.
• Utilize classroom scheduling software (EMS) to optimize classroom assignments, maximizing space utilization and minimizing scheduling conflicts.
• Generate and analyze scheduling reports to identify trends, improve processes, and inform decision-making.
• Develop and maintain a thorough understanding of academic programs, course sequencing, and College curriculum to inform scheduling decisions.
• Stay current with best practices in academic scheduling and student information systems.

Other Functions:

• Provide second-level support to the Assistant University Registrar for Registration in the areas of registration and grading.
• Provide occasional general support via email, phone, and in-person.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree required.
• Minimum of 3-5 years of experience in an academic scheduling role within a higher education institution.
• Demonstrated experience with student information systems (e.g., Workday, Banner, PeopleSoft) is essential.
• Proficiency with classroom scheduling software (e.g., EMS, 25 Live) is required.
• Exceptional organizational and project management skills with keen attention to detail.
• Strong analytical and problem-solving abilities, particularly in identifying and resolving complex scheduling conflicts.
• Excellent interpersonal and communication skills, both written and verbal, with the ability to effectively collaborate with diverse stakeholders (faculty, staff, administrators).
• Ability to provide clear and concise guidance and support to others.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to providing excellent customer service.
• Ability to quickly learn and adapt to new technologies and systems.
• Ability to manage multiple priorities and meet deadlines consistently.
• A proactive approach to identifying and addressing potential scheduling issues.
• Ability to generate and analyze audits and reports.

Preferred Education, Knowledge, Skills, Abilities:

• Master's degree preferred in Higher Education Administration, Business Administration, or a related field.
• Demonstrated experience with Workday is preferred.

Accountabilities:

Responsible for own work.

Physical Requirements:

Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.

Environmental Conditions:

No environmental conditions.

Additional Job Description

Time Type Requirement: Full time. Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement: The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants: If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.