Senior Business Analyst – Business Process (Student Systems team)
Why Your Role Matters
The Senior Business Analyst (internally called Senior Business Systems Specialist -Projects) plays a key role in delivering student systems transformation and enhancement initiatives across UNSW.
Working within Student Systems, you will help improve the systems, processes, and services that support the student lifecycle. This role is focused on understanding end-to-end business processes, engaging stakeholders, identifying opportunities to simplify and streamline ways of working, and translating business needs into clear requirements that support effective project delivery.
Working across the project lifecycle, you will collaborate with project managers, developers, testers, business owners, and student administration stakeholders to turn strategic goals into practical, user-focused solutions. You will bring strong business analysis capability and, ideally, experience in student administration or higher education systems to help ensure outcomes are fit-for-purpose, sustainable, and aligned with business needs.
The role reports to the Manager, Student Systems (Projects) and may have one direct report. Key responsibilities include:
- Lead business analysis across a portfolio of student systems projects and enhancement initiatives
- Work with stakeholders to understand current-state processes, pain points, business needs, and future-state requirements
- Elicit, analyse, and document business requirements, process maps, user stories, functional requirements, and acceptance criteria
- Identify opportunities to simplify, streamline, and improve business processes across the student lifecycle
- Act as a key liaison between business stakeholders and technical teams, ensuring requirements are clearly understood and translated into practical solutions
- Contribute to options analysis, impact assessments, business cases, and decision-making materials
- Support delivery activities including user acceptance testing, training input, business readiness, and go-live preparation
- Provide advice on business processes, system capabilities, risks, dependencies, and fit-for-purpose solutions
- Support continuous improvement and provide guidance or mentoring to junior business analysts where required
About You
You are a business-focused Business Analyst who enjoys working with stakeholders to understand how things work, identify what could be improved, and translate business needs into clear, practical requirements.
This is not a technical or configuration-focused BA role. You will be working closely with business areas to understand complex end-to-end processes, document requirements, simplify ways of working, and support the delivery of improvements that enhance the student and staff experience.
You are a collaborative team player and confident communicator with excellent stakeholder management skills. You are comfortable working in complex environments and can bring structure, clarity, and sound judgement to ambiguous business problems.
You will bring:
- Demonstrated experience as a business-focused Business Analyst, with a focus on analysing complex end-to-end business processes, gathering requirements, and identifying opportunities to simplify, streamline, or improve ways of working
- Experience gathering, documenting, and validating business requirements with a range of senior stakeholders
- Ability to translate business needs into clear requirements, process documentation, user stories, acceptance criteria, and delivery artefacts
- Experience working with project teams to support system, process, or service improvements
- Excellent stakeholder engagement skills, with the ability to facilitate workshops, ask the right questions, and build shared understanding
- Strong analytical thinking, problem-solving skills, and attention to detail
- Ability to work across competing priorities in a complex organisation
- Exposure to project delivery environments, including Agile or hybrid delivery approaches
- Experience contributing to large-scale transformation, business process improvement, or operational change initiatives
Experience in higher education, student administration, or student lifecycle processes would be highly regarded. Knowledge of student systems such as TechnologyOne, Callista, SITS, Ellucian Banner, or similar platforms would also be advantageous, but this role is primarily focused on business analysis rather than technical system configuration.
This is a full-time, continuing role working Monday to Friday. The role operates on a hybrid basis. Candidates must have valid working rights in Australia. Visa sponsorship is not available for this role.
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