Senior Business Analyst (CRM and Process Management)

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

The University of Leeds is undergoing a significant digital transformation to enhance how we engage, recruit, and support our online learners. As part of this journey, we have implemented HubSpot as our core CRM platform, providing an integrated, data-driven approach to marketing, recruitment, and student support activity.

We are seeking an experienced Senior Business Analyst with deep CRM expertise - ideally including HubSpot - to lead the strategic development, configuration, optimisation, and cross-University adoption of the platform. You will play a critical role in shaping digital engagement strategies and ensuring HubSpot effectively supports Online Learning objectives across marketing, recruitment, and student experience.

This role requires a proactive and influential professional with strong analytical capabilities, excellent communication skills, and a proven ability to lead complex CRM initiatives across multiple service areas in a large and complex organisation.

Please note that this post may be suitable for sponsorship under the Skilled Worker visa route but first-time applicants might need to qualify for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa.

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Marc Polley
Head of Recruitment and Retention
Email: m.polley@leeds.ac.uk