Why your role matters

The Senior Business Analyst leads complex business analysis activities across enterprise-wide projects, working closely with senior stakeholders to design solutions that align with UNSW’s strategic goals. The role drives the definition of business needs, process improvements, and data requirements, ensuring solutions are practical, scalable, and aligned with institutional priorities.

About you

• Tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience.
• Significant experience (typically 5+ years) as a business analyst in large, complex organisations, with demonstrated ability to lead strategic and enterprise-scale initiatives.
• Minimum ITIL Foundation certified.
• Experience in Service Management, transforming service models, processes, and platform capabilities.
• Experience in and knowledge of ServiceNow or other contemporary Service Management platform.
• Proven ability to operate effectively within structured and agile delivery environments (e.g. Agile, Waterfall, Hybrid).
• High-level expertise in business analysis techniques and tools, including process mapping, data analysis, requirements elicitation, solution evaluation, and stakeholder engagement.
• Demonstrated experience developing business cases, contributing to procurement or vendor selection processes, and supporting implementation of enterprise platforms.
• Excellent analytical and problem-solving skills, with the ability to assess complex interdependencies and develop practical solutions.
• Outstanding communication, facilitation, and negotiation skills, with experience working with diverse stakeholder groups including executive sponsors, technical teams, and end users.
• Demonstrated leadership in guiding, mentoring, or reviewing the work of other analysts within or across teams.
• Familiarity with enterprise systems, data governance, CRM, ERP, or integration platforms is desirable.