Senior Business Systems Analyst-Center for Clinical Research Management

The Senior Systems Business Analyst is a fully experienced professional that provides subject matter and technical expertise in clinical research operations and informatics to support, integrate and enhance information technology applications integral to the research mission of The Ohio State University College of Medicine (OSU-COM). Applications include but are not limited to an enterprise-level clinical trials management system (CTMS), enterprise-level regulatory ebinder platform and electronic data capture system, and electronic medical record integrations.

The Senior Business Systems Analyst is responsible for daily oversight and operation of Clinical Research Informatics (CRI)-supported applications. Manages troubleshooting, administers and controls user access, conducts access audits, and documents standard operating procedures for application-related processes.

Coordinates with system vendors, clinical research operations, and informatics engineers to test, validate, and implement new or revised modules within Clinical Research Enterprise systems. Assists in updating validation documentation and Standard Operating Procedures to ensure compliance with FDA 21 CFR Part 11 and other applicable regulations. Leads and facilitates cross-functional collaboration with multi-disciplinary teams across the medical center's clinical research enterprise, including information technology, research billing, and clinical trials offices.

Participates in developing strategic plans for system upgrades and implementations across the Clinical Research Informatics environment. This includes an enterprise clinical trials management system, FDA-compliant (21 CFR Part 11) electronic data capture (EDC), eRegulatory binder (eReg), lab information systems, clinical trials matching, integrated electronic medical record (EMR) systems, and EMR functionality that supports clinical trials. Acts as a technical contributor in planning, development, integration, and support of OSUMC Clinical Research Enterprise systems, aligned with the strategic objectives of the research organization and the needs of clinical research stakeholders.

Creates, implements, and maintains formal training manuals and procedures per industry and federal guidance and collaborates with end-user system training team(s) for implementation and updates. Provides guidance and serves as a subject matter expert resource for colleagues.

Oversee the collection of data requirements for research protocol reporting of clinical trial activities, system notifications, and related data visualization tools. Collaborates with data managers and clinical trials subject-matter experts to prepare data for major initiatives and grants, including NIH and NCI.

Requirements of the role include advocacy, interactions with, and knowledge of principal investigator and staff roles within the medical center's clinical research enterprise, as well as engagement with key OSU committees related to the Institutional Review Board (IRB).

Minimum Education Required

Bachelor's degree or equivalent experience.

Preferred Education

Advanced degree in relevant field may be desirable.

Experience Required

4 years of relevant experience required. Knowledge and experience with clinical trial management systems and electronic health records are required.

Preferred Experience

4-8 years of relevant experience preferred in a clinical research setting with subject matter expertise in clinical trial workflows and the ability to navigate complex protocols. Expertise in clinical trial data requirements, regulatory affairs, case report form (CRF) development, and protocol development is required. Knowledge of business intelligence tools and report formatting applications (Excel, Tableau, Power BI) is preferred. IT work experience is also preferred; extensive experience in clinical trials or research environments, gathering and understanding technical and end-user requirements, is valuable. Experience developing workflows and user documentation is a plus.

FUNCTION/SUBFUNCTION: Information Technology/Business Systems

CAREER BAND: Individual Contributor-Specialized

CAREER LEVEL: S3