"Senior Client Support Officer, Networks"

• Blend of technical and customer service focus
• Dynamic role with plenty of job variation
• Opportunity to develop your generalist IT skills and experience into a specialist area

The role

• Full Time, Continuing
• Level 6 - $92,025 to $99,538 pa (plus 17% superannuation)
• Wagga Wagga

The Senior Client Support Officer, Networks has responsibility for the development, continued improvement and operational support of the data network infrastructure across multiple locations as well as supporting and maintaining the Microsoft Team Telephone service and Genesys Cloud contact centre.

With a strong customer focused approach, you will deliver high quality technical support, maintain operational efficiency and participate in project-based work that enhances ICT capability across the University.

About you

• A strong service focus with experience in IT communication and/or network technologies, preferably in Cisco routing, switching, wireless and Microsoft Teams telephony.
• Demonstrated analytical and problem solving skills.
• A knowledge and understanding of ITIL and certification in network support and maintenance such as CCNA or similar is desirable, however not essential.

About us

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

The Division of Information Technology are an expert and responsive team of technology professionals that are committed to the delivery of innovative solutions and services. We seamlessly connect our stakeholders with the systems and information needed to succeed by personalising experiences, protecting information and enabling innovation.

Visit our website to learn about our great range of employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

To apply

Click the Apply button and complete your application online, submit a "statement of suitability" demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV.

If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

Tim Brown | Manager, Networks | tbrown@csu.edu.au | Ph: 02 6338 4239

Closing Date: 11pm, 18 March 2026