Senior Director of Facilities Management

Establish and maintain a high-performing organizational structure with clear accountability, supervisory effectiveness, and defined decision-making authority.

Strengthen operational performance through effective workforce management, service standards, preventive maintenance programs, and performance measurement.

Ensure responsible stewardship of financial, physical, and human resources.

Advance long-term facilities planning, asset management, and capital renewal strategies.

Foster strong partnerships across the University while maintaining a customer-focused service culture.

Promote continuous improvement through data-informed decision-making, workforce development, and operational best practices.

PRIMARY RESPONSIBILITIES:

Executive Facilities Leadership

• Provide executive leadership for all Facilities operations, including:
  
  • General Maintenance
    
    
  • MEP systems and utilities
    
    
  • Grounds and fleet functions
    
    
  • Custodial oversight and vendor management
    
    
  • Work control and service request management
    
    
• Establish departmental priorities, service expectations, and operational goals aligned with institutional objectives.
  
  
• Serve as the senior authority for operational, staffing, financial, and service delivery matters.
  
  
• Promote a culture of accountability, collaboration, professionalism, and customer service.
  
  

Organizational Leadership and Workforce Management

• Provide leadership and direction to Facilities managers, supervisors, and frontline staff.
  
  
• Ensure organizational structures, reporting relationships, and supervisory spans of control support effective service delivery.
  
  
• Oversee workforce planning, succession planning, recruitment, onboarding, employee development, and performance management.
  
  
• Evaluate organizational effectiveness and identify opportunities to improve productivity, service quality, and resource allocation.
  
  
• Foster employee engagement, professional development, and leadership growth across the department.
  
  
• Partner with Human Resources on employee relations matters, collective bargaining considerations, and workforce strategy.
  
  

Governance, Performance Management & Service Excellence

• Establish and maintain governance frameworks that support consistent decision-making and operational accountability.
  
  
• Define and monitor service level expectations and key performance indicators aligned with industry standards and institutional priorities.
  
  
• Ensure consistent use of Facilities systems and technologies to support performance management, work order administration, asset management, and operational reporting.
  
  
• Maintain standards for:
  
  • Work order management and documentation
    
    
  • Service request responsiveness
    
    
  • Preventive maintenance execution
    
    
  • Quality assurance and work verification
    
    
  • Customer communication and follow-up
    
    
• Utilize operational data and performance metrics to drive continuous improvement initiatives.
  
  

Financial Stewardship and Resource Management

• Develop and manage Facilities operating and capital budgets.
  
  
• Oversee financial planning, forecasting, and resource allocation activities.
  
  
• Monitor expenditures related to:
  
  • Personnel and overtime
    
    
  • Contractor and vendor services
    
    
  • Materials and inventory
    
    
  • Equipment and fleet operations
    
    
  • Preventive and corrective maintenance programs
    
    
• Implement controls and reporting mechanisms to ensure responsible stewardship of University resources.
  
  
• Support long-range capital planning, deferred maintenance reduction efforts, and asset lifecycle management.
  
  

Facilities Operations and Asset Stewardship

• Ensure the safe, reliable, and efficient operation of all campus facilities, infrastructure, and building systems.
  
  
• Direct the development and implementation of preventive maintenance strategies and asset management practices.
  
  
• Oversee maintenance planning, scheduling, and service delivery to maximize operational effectiveness.
  
  
• Ensure coordination between maintenance, planning, construction, and campus stakeholders to support facility needs.
  
  
• Support the development of capital renewal priorities and long-term infrastructure improvement plans.
  
  
• Maintain alignment with APPA standards and other relevant facilities management best practices.
  
  

Contractor and Vendor Management

• Oversee contractor performance and vendor relationships across Facilities operations.
  
  
• Ensure contracted services meet performance expectations, service standards, and contractual obligations.
  
  
• Evaluate opportunities to improve contractor utilization, service quality, and cost effectiveness.
  
  
• Coordinate vendor activities with internal operations to support efficient service delivery.
  
  

Risk Management, Safety, and Compliance

• Ensure compliance with applicable building codes, safety regulations, environmental requirements, and institutional policies.
  
  
• Oversee workplace safety programs and promote a culture of safety throughout Facilities operations.
  
  
• Coordinate emergency response planning, business continuity efforts, and facilities-related risk mitigation activities.
  
  

Stakeholder Engagement and Strategic Partnership

• Serve as the primary Facilities representative to senior leadership and institutional stakeholders.
  
  
• Build and maintain productive relationships with academic and administrative partners.
  
  
• Communicate Facilities priorities, performance outcomes, capital needs, and operational initiatives clearly and effectively.
  
  
• Ensure stakeholder needs are incorporated into planning and service delivery efforts.
  
  
• Promote transparency, responsiveness, and trust through consistent communication and follow-through.
  
  

POSITION AUTHORITY:

The Senior Director of Facilities is authorized to:

• Direct and manage all Facilities operations.
  
  
• Establish departmental policies, procedures, service standards, and operational expectations.
  
  
• Make decisions regarding staffing, resource allocation, operational priorities, and service delivery models.
  
  
• Approve operational expenditures, contractor engagements, and budget recommendations within delegated authority.
  
  
• Recommend organizational changes, staffing modifications, and capital priorities to University leadership.
  
  
• Implement performance management and accountability measures across Facilities functions.
  
  

SUCCESS INDICATORS:

Success in this position is demonstrated through:

• Safe, reliable, and well-maintained campus facilities.
  
  
• Strong operational performance and service responsiveness.
  
  
• Effective preventive maintenance and asset management practices.
  
  
• Clear organizational accountability and supervisory effectiveness.
  
  
• Responsible financial stewardship and resource utilization.
  
  
• Productive relationships with campus stakeholders and service partners.
  
  
• Achievement of established service levels, operational goals, and performance metrics.
  
  
• A culture of continuous improvement, employee engagement, and operational excellence throughout Facilities.
  
  

QUALIFICATIONS:

Education and Experience

• Bachelor’s degree in Engineering, Architecture, Construction Management, Project Management or closely related field required. Master’s degree preferred.
  
  
• Minimum 8 years of facility management, capital projects, and operations experience. At least 4 years in leadership role overseeing diverse teams.
  
  
• Broad operations knowledge across facilities, utilities, custodial, and infrastructure.
  
  
• Knowledge of pertinent federal, state, and local laws, codes and regulations.
  
  
• Previous higher education experience preferred.
  
  
• Preferred licenses or certifications include one or more of the following: General Building (GB98) contractor license; certified professional engineering (PE); Sustainability Facility Professional; Facility Management Professional (FMP); Certified Energy Manager (CEM); Project Management Professional (PMP).
  
  

Skills and Abilities

• Demonstrated ability to lead effectively within collective bargaining frameworks preferred.
  
  
• Ability to supervise skilled trades and administrative staff.
  
  
• Proven track record of developing and maintaining strong, lasting relationships with relevant stakeholders.
  
  
• Proven ability to develop and achieve financial plans.
  
  
• Ability to motivate and lead employees and hold them accountable.
  
  

Physical Demands

• Must be able to traverse throughout the campus, regularly ascending/descending building levels and occasionally ladders or stools.
  
  
• Must be able to discuss, converse with, and exchange accurate information with university leadership, and other stakeholders
  
  

CONDITIONS OF EMPLOYMENT:

• Office-based position with exposure to elements and work sites
  
  
• Maintain flexible hours for events that may occur on weekends and evenings
  
  

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Bowie State University shall not discriminate against any individual on the basis of race, color, religion, age, ancestry or national origin, sex, sexual orientation, disability, marital status or veteran status. All policies, programs, and activities of Bowie State University are and shall be in conformity with all pertinent Federal and state laws of nondiscrimination including, but not limited to: Title VII of the Civil Rights Act of 1964, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Federal Executive Order No. 11375, and Article 49B of the Annotated Code of Maryland. This commitment applies in all areas and embraces faculty, staff, and students.

Equal opportunity of access to academic and related programs shall be extended to all persons. Bowie State University shall have as its firm objective equal opportunity in recruitment and hiring, rate of pay, all other promotions, training, retention and dismissals, for all employees and applicants for employment. The University will stress equal access for employees and applicants for employment to all programs and services provided by the University both on and off campus. The University will also provide equal opportunity and an atmosphere of nondiscrimination with respect to women and members of minority groups in all its operations. In addition, the University shall promote equal opportunity and equal treatment through a positive and continuing Affirmative Action Program.

The University makes, and will continue to make, reasonable accommodations to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the University's business.

In addition, employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in, or may have engaged in, activities such as filing a complaint, assisting or participating in an investigation, compliance review or hearing, or opposing any act or practice made unlawful, or exercising any other right protected by Section 503 of the Rehabilitation Act of 1973, as amended or the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended.