Job Summary:

The Senior Director of Student Engagement is a key leadership role within the Neeley Student Success Services office at the Neeley School of Business. Reporting to the Assistant Dean of Undergraduate Programs, the Senior Director directly supervises the Professional Development Center Director and works in close collaboration with the Alcon Career Center Director, which remains functionally aligned with University Career Services, to advance Neeley's broader student success goals. In these capacities, the Senior Director is responsible for developing and executing a cohesive, data-informed strategy that advances functional and strategic alignment across NSSS units and enhances the undergraduate co-curricular experience.

This leadership role leads the integration of onboarding, professional development, career readiness, and high-impact learning into a comprehensive student engagement framework aligned with Neeley’s goal of maintaining a top 10 national ranking for undergraduate experience. The Senior Director will play a central role in increasing student access to and participation in signature programs, such as internships, leadership development, and non-academic pathways of distinction, supporting a transformative undergraduate student journey.

The Senior Director provides strategic and operational leadership across several major areas of undergraduate student engagement: the Alcon Career Center (collaboratively with University Career Services), the Professional Development Center (PDC), and Neeley’s non-academic Pathways of Distinction (e.g., Neeley Complete, Premium Credentials, and the Neeley Next Step Mentorship Program). The Senior Director advances alignment and integration into a cohesive, Neeley-wide student experience. This role also contributes to the design and delivery of onboarding and milestone experiences across the undergraduate lifecycle and serves as a key liaison to Neeley’s Centers of Excellence to advance shared engagement goals.

Duties & Essential Job Functions:

1. Leads, manages, and evaluates the execution of a unified student engagement strategy developed in partnership with the Assistant Dean. Oversees cross-functional collaboration and coordination of all Neeley Student Success Services teams to ensure integrated, student-centered support for onboarding, career exploration, and milestone experiences.
2. Leads operational integration initiatives to eliminate student navigation confusion and create seamless student journey experiences. Ensures Student Success maintains focus on operational excellence, cross-program collaboration, and student navigation optimization while respecting program expertise and academic integration.
3. Provides leadership, guidance, and supervision to the team responsible for planning and executing outstanding first-year onboarding experiences and establishing signature student engagement milestones for other undergraduate levels, fostering a culture of continuous professional growth.
4. Partners with the Assistant Dean and program directors to strengthen engagement initiatives through improved coordination, unified communication strategies, and enhanced operational systems.
5. Develops and maintains integrated analytics systems that track student progression across all Neeley Student Success Services, providing insights for continuous improvement and predictive intervention opportunities. Makes recommendations and implements improvements to programs based on trends and analysis to meet evolving student needs.
6. Collaborates with the various leadership across campus to connect undergraduate students with alumni, employers, and industry leaders in meaningful ways, including, but not limited to, job and internship search.
7. Advances functional and strategic alignment across Neeley Student Success Services and related units, including close collaboration with the Alcon Career Center Director and University Career Services, while directly supervising the Professional Development Center Director. Maintains clear communication channels with university leadership to support Neeley-specific student success goals.
8. Designs and implements a tiered service delivery model serving 3,500+ students across high-touch premium experiences, structured cohort programs, and self-directed learning platforms.
9. Performs other related duties as assigned.

Required Education & Experience:

• Master’s degree in business, operations, analytics, higher education administration, or related field
• 5 years in organizational integration, strategy implementation, or operations to improve student/user success
• 3 years leading cross-functional teams, including managing multiple concurrent short- and long-term projects
• Experience with data analytics, dashboard development, and performance measurement

Preferred Education & Experience:

• Management consulting experience
• Experience using learning & development platforms
• Experience with data analytics, developing and administering evaluation tools such as surveys, and with assessment/basic statistical analysis

Required Licensure/Certification/Specialized Training:

None

Preferred Licensure, Certification, and/or Specialized Training:

None

Knowledge, Skills & Abilities:

• Skill developing and implementing process improvement and system integration initiatives
• Skill in verbal and written communication
• Ability to create strong professional relationships with various internal and external stakeholders
• Ability to design and optimize customer/user experience journeys
• Ability to utilize various Microsoft Office and Google applications
• Ability to work effectively with a broad range of internal and external constituents

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

Work Environment:

• Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
• This role is an on campus, in-person position.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.