Senior Education Support Administrator

University of Birmingham - School of Education

Location: Birmingham

Salary: £29,647 to £31,460

Hours: Full Time

Contract Type: Permanent

Placed On: 16th September 2025

Closes: 30th September 2025

Job Ref: 50547

Role Summary

Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students. You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of teaching and learning related activity.

Main Duties

• Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
• Deal with higher profile contacts on own initiative.
• Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.
• Specifically take responsibility for the more complex tasks associated with welcome, induction/re-induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation etc.
• Make a substantial contribution to the management, development and implementation of operational processes.
• Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
• Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
• Support the development of systems and procedures to assist in the day to day running of School/Programme administration.
• Responsible for the regular review and update of key documentation.
• Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
• Providing a professional secretarial service to relevant committees and meeting.
• Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
• Manage all data in accordance with University policy and Data Protection Regulations.

Other Duties

The post holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities. If in a supervisory role, you will line manage all staff and take responsibility for co-ordinating and prioritising the work of others, normally as the head of a small team or sub-unit of a team. If not in a supervisory role you will still be expected to act as a role model and coach members of the team.

Person Specification

You will need to evidence: Substantial professional experience in a variety of similar roles; and GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications); and A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma. Informal enquiries can be made to Ajmer Mandair – Deputy Education Support Manager (a.k.mandair@bham.ac.uk)

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.