Senior Enrollment Counselor

About the Opportunity

Job Summary

The Senior Enrollment Counselor is the front-line admissions representative in the School of Law's Office of Admissions. Customer service is an integral part of the job, as this position is responsible for greeting visitors, answering phones and e-mail, counseling prospective students through the admission and financial aid process and admitted students through the decision process, and interfacing with the law school community. This position also plays an important role in the planning and execution of on-campus events, and represents the law school at select off-campus and on-campus events. The Senior Enrollment Counselor also assists in our admitted student yield programs, including frequent correspondence with admitted and enrolled students. This position is responsible for managing programs to involve current students in the recruitment process, as well as developing and implementing programs. Working in this hybrid role, the Senior Enrollment Counselor will report to the Director of Admissions and Financial Aid.

Qualifications

Required Qualifications

• Bachelor's Degree required and
• Demonstrated commitment to diversity and inclusion and a proven ability to work with a diverse group of students, staff, and faculty
• Excellent working knowledge of Microsoft Office Suite
• Demonstrate excellent verbal and written communication skills, as well as the ability to collaborate and communicate effectively across all levels of the organization
• Strong attention to detail, problem solving skills, exceptional organizational skills with the ability to organize time and priorities, including multiple tasks and deadline pressures.
• Strong communication and interpersonal skills, with a strong customer service focus.
• Experience in (or willingness to learn) website and web-based technology
• Demonstrated ability to handle sensitive and confidential matters
• Must be self-directed, able to make independent decisions

Preferred Qualifications

• 1-2 years of work experience in a college/university setting or relevant field.
• Working knowledge using PowerFAIDS

Responsibilities & Accountabilities

Customer Service and Counseling (30%):

• Counsels and advises prospective and current students on the admissions and financial aid process over the phone, in person, and through electronic communications such as e-mail, online chats, and instant messaging.
• In order to counsel current and prospective students regarding the financial aid process and awards, the Senior Enrollment Counselor will be expected to learn and be proficient in using PowerFaids software.
• Manages the campus visit experience for all admissions-related visitors to the law school, while also managing the front lines of the admissions office. This person, in essence, is selling the law school through their attention to the prospective and admitted students who contact the admissions office.
• Develop and implement ideas for enhancing the customer/prospective student experience. At all times the highest level of customer service is expected for on and off-campus programs, emails, telephone communications, and social media.

Develop and Implement Programming (15%):

• Responsible for developing and executing a plan to include current students in the recruitment and yield of prospective students.
• Manage programs including, tour guides, campus visits, ambassadors, event volunteers, and the alumni/faculty/student matching program.

File Review (30%):

• Thoroughly read and evaluate first year, transfer, and advanced standing admissions applications.
• Apply discretion and sound judgment in evaluating and comparing applicants.

Recruitment/Events (25%):

• Counsel and advise students through the admissions and financial aid process.
• Represent the Law School at college fairs, school visits, information sessions, and other recruitment events while marketing the Law School effectively, positively, and appropriately. During these events, the students and families should be serviced promptly and professionally
• Develop comprehensive recruitment and outreach plan, including registration for events. This position plays a key role in admitted student yield programs, such as Admitted Student Open House and reaching out to admitted and deposited students.

Documents to Submit: Please submit a resume, cover letter, and a list of 3 references in a single PDF file.