"Senior Executive/ Executive, Programme Operations & Client Services"

Job Description

Are you passionate about dynamic and fast-moving operations and committed to delivering good customer service? Join us at NUS-ISS in a pivotal role supporting the day-to-day operations of our postgraduate and/or executive education programmes for local, international, and corporate learners. As part of the Programme Operations & Client Services Team, you’ll be involved in the full spectrum of student and learner administration—from application and admissions to course delivery, assessments, and graduation

How you’ll make an impact

• Handle end-to-end programme operations for Executive Education and/or Graduate Programmes, including application processing, administering course and programme enrolment, student feedback management, examination administration, and handling learners’ enquiries to ensure a seamless and positive learner experience.
• Collaborate cross-functionally to support the management of key client accounts.
• Coordinate class operations through effective timetable planning and resource allocation, such as classroom bookings and scheduling.
• Lead and/or support events such as student commencement ceremonies and other activities.
• Contribute to continuous improvement by reviewing and enhancing operational processes and guidelines to drive efficiency and align with industry best practices.
• Perform data analysis and generate reports for both internal and external stakeholders to support decision-making and track progress.
• Provide secretarial and administrative support for scheduled meetings, accreditation-related matters and report preparation.
• Partner with teaching and functional staff to strengthen client-centricity and uphold operational excellence.
• Undertake ad-hoc projects related to programme operations and student services as required.

What Makes you Shine

• Diploma holder/Bachelor’s degree with at least 2 years of relevant experience in programme operations and customer services, preferably in an educational institute
• Strong communication skills and service-oriented
• Well organized with good monitoring and follow-up skills within tight deadlines
• Meticulous and attentive due to the sensitive nature of the work
• Self-driven, resourceful and excellent team player
• Proficient with MS office applications especially MS Excel

We welcome applications from experienced professionals who bring maturity, initiative, and a collaborative spirit to the team. If you have a strong eye for detail, a passion for education operations, and a commitment to delivering excellent client service, we’d love to hear from you.