"Senior Experience Design Lead (Information Architecture & Content Design)"

• Shape future student experiences / Lead strategic digital transformation / Collaborate across diverse university sectors

• Apply today to spearhead the redesign of the University’s digital landscape and revolutionise student navigation and support.
• Brilliant benefits and a flexible hybrid work environment!

As the Senior Experience Design Lead, you will redefine the student digital experience at the University of Melbourne. You'll lead the strategic redesign of information architecture and unify fragmented help channels, ensuring a student-centric, task-based digital ecosystem. Your role involves innovative prototyping, stakeholder management, and leveraging AI tools to enhance design workflows, offering you the chance to make a significant impact on the university's digital transformation journey.

• Lead Strategic IA & Help Architecture: Redesign the student digital estate's information architecture and unify help pathways for seamless student navigation.
• Conduct Research Leadership: Execute research activities to validate IA decisions and ensure the digital help model meets diverse student needs.
• Manage Stakeholder Relationships: Facilitate workshops to align stakeholders on design vision and manage organisational and student needs.
• Champion AI Integration & Innovation: Utilise AI tools to accelerate design workflows while ensuring rigorous validation of outputs.

You will have a proven track record in leading complex Information Architecture redesigns, strong proficiency in prototyping tools, and the ability to navigate stakeholder environments to secure buy-in for innovative concepts.

• Be fluent in Generative AI tools with a critical approach to validation processes.
• Possess advanced strategic requirements definition skills bridging design and business strategy.
• Have expertise in user research methodologies and experience running live website pilots.
• Demonstrate high-level interpersonal skills for managing complex stakeholder environments.
• Understand service design integration connecting digital touchpoints to physical service delivery.

For further information regarding responsibilities and requirements please refer to the attached PD.

*This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.*

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

The Enterprise Services Group (ESG) is a centre of excellence in business transformation and operational performance. We drive improved operational efficiency, effectiveness and experiences across the University by bringing together specialist skills and expertise in data asset management, reporting and analytical services with service improvement, design, project delivery and change management.

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods.  To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au.  You can find more information for applicants requiring reasonable adjustments on our Careers website: <https://about.unimelb.edu.au/careers>

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information - Murmuk Djerring Indigenous Strategy 2023-2027

Join Us!

If you feel this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you arenot required to respond to the selection criteria in the Position Description.

Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Applications Close:Friday 20th February 2026 at 11.59PM AEDST