Senior Financial Aid Coordinator
Senior Financial Aid Coordinator
Company: Icahn School of Medicine at Mount Sinai
Job Location:
Category: Financial Aid
Type: Full-Time
Summary:
The Senior Financial Aid Coordinator is a vital Student Financial Services (SFS) member who provides essential student financial support services to prospective and current students. The Senior Financial Aid Coordinator assists with managing the day-to-day operational functions of financial aid programs in accordance with federal, state, and institutional regulations and policies.
Duties and Responsibilities:
- Promote exceptional customer service to prospective students, current students, and colleagues, including the timely, accurate, and professional response to all phone, email, and in-person inquiries received in the Office of Student Financial Services.
- Educate prospective and current students of the financial aid application submission process, including technical support of the FASFA and CSS Profile systems.
- Assist in managing compliance activities related to federal and state regulations, institutional policies, and procedures and establishes goals and objectives.
- Establish, manage, and monitor standards of quality control for financial aid programs.
- Work closely with colleagues to continually assess business practices and recommend improvements and support implementation.
- Support the Associate and Assistant Directors in the processing of institutional scholarships, federal loans, and institutional loans.
- Assist with verification processing during peak periods.
- Support the Director in compiling documentation and files for any audits or other quality assurance reviews conducted on the activities of the Office of Student Financial Services.
- Maintain financial aid application documents within the Empower Student Information System.
- Preserve confidentiality of all student financial, academic, and personal information in compliance with the Family Educational Rights and Privacy Act (FERPA), US Department of Education, and institutional policies and procedures.
- Service as the primary contact for student insurance enrollment and waiver processing.
- Supports the processing of student payments, as needed.
- Other duties as assigned.
Requirements:
- Bachelor's degree in a related field plus demonstrated, directly related work experiences that equates to an advanced degree.
- Outstanding interpersonal and customer service skills
- Ability to provide high quality service and handle multiple priorities with confidence and poise in a fast-paced environment
- Strong written and oral communication skills
- Excellent attention to detail and accuracy
- Ability to work effectively as a member of a team
- Ability to work independently with minimum supervision
- Strong computer skills, including MS Office as well as student information systems, CPS, NSLDS, and all other financial systems required
- The ability and willingness to work evenings and/or weekends to accommodate the activities related to job responsibilities
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