"Senior HDR Liaison Officer"

• Reference number: 25535
• Term: Ongoing, full-time basis
• Remuneration: $109,157 to $118,193 pa, (HEW6) (inclusive of $92,239 to $99,875 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Senior HDR Liaison Officer to join the Graduate Research Centre, Research Portfolio, Academic Division.

As a Senior HDR Liaison Officer, you'll be part of a busy and dynamic team supporting our Higher Degree by Research Students. The ideal applicant will have a client service focus and thrive in a busy, deadline driven environment.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Graduate Research Centre provides exceptional service and support to our Higher Degree by Research (HDR) students. Through the provision of tailored support services, the GRC puts the student at the centre of all that we do, striving to exceed the expectations of our HDR students and supervisors from admission through to graduation.

The GRC includes two dedicated teams working collaboratively to provide seamless, client-focused, efficient and effective services to HDR students..

What you need to succeed

1. Education, training and/or relevant experience equivalent to the completion of a degree in conjunction with subsequent relevant experience. 

2. Proven substantial experience managing complex student cases, and professional knowledge of providing student customer service and ability to provide relevant advice.

3. Experience in managing work flow in a client service centre environment, including the proven ability to escalate, prioritise and redirect enquiries as necessary, ensuring a smooth handover and follow up.

4. Demonstrated high level oral and written communication and interpersonal skills including the ability to clearly communicate, consult, negotiate, and liaise with individuals both external and internal to QUT.

5. Evidence of the commitment to continuous improvement with demonstrated experience of the ability to identify and document issues as part of ongoing quality assurance. 

6. Demonstrated digital literacy skills with a large range of software, and the capacity to quickly learn new systems.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Senior HDR Liaison Officer

Job opens: 04-Dec-2025

Applications Close: 17-Dec-2025 at 11.30pm

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