"Senior IT Engineer - CDI"

Job Description

This role is a key member of the Compute and Data Infrastructure team, responsible for designing, implementing, and managing scalable storage systems that support the University's enterprise and research initiatives across two on-premise data centers and a colocation facility in Boston. The position focuses on Fiber Channel and NFS-based storage, integrated with vSphere environments and supporting a broad base of direct NFS customers. Responsibilities include storage automation, performance optimization, documentation, and ensuring reliable backup and recovery processes. The ideal candidate brings hands-on experience with enterprise storage platforms such as ONTAP, SnapMirror, and SnapCenter; deep knowledge of NFS and FC protocols; and proficiency in scripting languages like PowerShell or C#. Success in this role requires close collaboration with vendors and internal teams to deliver secure, high-performing, and resilient storage infrastructure aligned with University needs.

Qualifications

Education and Experience:

• Bachelor's degree or four (4+) plus years of experience in computing technology or equivalent combination of experience and education.
• Experience in integration of on-premises and cloud-based computing infrastructures.

Job Specific Qualifications:

Skills and Knowledge:

• Extensive hands-on experience with enterprise storage systems (e.g., ONTAP, SnapMirror, SnapCenter, SanNAV).
• Proficiency in virtualization environments and integration of storage with virtual infrastructure (e.g., vSphere, Hyper-V).
• Strong scripting/automation skills (e.g., PowerShell, C#, Ansible) for operational efficiency and scalability.
• Demonstrated success in vendor evaluation, negotiation, and contract management.
• Familiarity with storage security, compliance frameworks, and disaster recovery planning.
• Demonstrated experience conducting root cause analysis.
• Familiarity with cloud storage technologies.

Responsibilities:

• Design, implement and support scalable enterprise storage solutions (SAN/NFS) that ensure high availability, optimal performance, and data integrity.
• Lead architecture and optimization initiatives for storage infrastructure supporting both enterprise operations and research computing environments.
• Administer and optimize storage systems using Fiber Channel and NFS protocols while ensuring seamless integration with virtualization platforms.
• Collaborate with colleagues and groups across compute, backup, disaster recovery, research computing, and networking to deliver reliable, end-to-end infrastructure performance.
• Monitor and analyze storage system performance to identify and resolve bottlenecks, hardware failures, and interoperability issues.
• Troubleshoot complex issues and perform detailed root cause analyses.
• Ensure high availability and resiliency through proactive diagnostics, system tuning, and remediation of technical challenges.
• Develop and maintain automation scripts and infrastructure-as-code solutions to support efficient storage provisioning, monitoring, and reporting.
• Enhance operational efficiency, scalability, and consistency through the use of automation processes and configurations.
• Collaborate with vendors and leadership to evaluate storage technologies, inform technical decision-making, and support procurement planning.
• Maintain clear and comprehensive documentation and operational standards to ensure consistent and reliable enterprise storage practices.
• Proactively monitor and assess emerging industry trends and advancements in storage solutions to guide innovation and maintain best-in-class practices.