"Senior IT Support Specialist Endpoint Management"

Job Overview

The University of Pennsylvania is a world-renowned leader in education, research, and innovation. This role is within Information Systems & Computing (ISC), providing core IT infrastructure and services.

Job Description

Information Systems & Computing (ISC) supports the University’s IT needs. The HireIT Services team delivers IT services to clients across campus.

Responsibilities

• Engage daily with clients via phone, email, ticket system, and desk-side support.
• Maintain knowledge of client hardware and applications, update documentation, and collaborate on IT solutions.
• Act as a subject matter expert, mentor junior staff, and stay updated on new technologies.
• Manage desktop tasks including configuration, imaging, software deployment, and security for patches and upgrades.
• Establish standards for network technologies and implement security measures.
• Manage projects with clients, vendors, and IT teams; participate in campus initiatives.
• Handle ticket queue, act as escalation point, and provide occasional after-hours coverage.

Qualifications

• Bachelor of Science and 2-3 years of experience or equivalent.
• Experience with configuring and supporting client systems in a managed environment.
• Skills in MS domain, software deployment, endpoint management systems like BigFix and Jamf.
• Familiarity with security measures and technical support for Mac and Windows systems.
• Excellent communication skills, ability to work independently and in teams.

Salary and Benefits

Pay range: $70,500.00 - $80,000.00 annually. The University offers comprehensive benefits including health insurance, tuition assistance, retirement plans, and more.