Leads Audience Services teams responsible for scanning or
tearing of tickets; distributing programs; assisting patrons with
finding their seats; assisting patrons with late seating; enforcing
policies on patron possession of large personal items, food and
beverage, and use of recording devices within the theatre; and
basic crowd control.
Provides general administrative support assistance including
contributing to various post-event reports, assisting with
management and care of staff uniforms, and assisting with
implementation of staff training sessions.
Performs other duties as assigned.
*NOTE: To view the full position description, including all of the
required qualifications, copy and paste this link into your
browser:
https://mycsun.box.com/s/838f0izcrajdgmt59g0xhn70sk8lkv4m
Qualifications
- Equivalent to one (1) year of related experience, providing
audience or customer services, providing performing arts support
functions, or in a theatre-related setting required.
- Equivalent to at least one (1) semester of experience as a
Soraya Usher preferred.
- Catering or food service experience is a plus.
- Current American Heart Association or Red Cross CPR, AED and/or
First Aid, and TIPS (Training for Intervention Procedures)
certifications are preferred.
- LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S
LICENSE.
Knowledge, Skills, & Abilities
- Working knowledge of theatre etiquette and performing arts
center customer service standards and protocols.
- Displays excellent customer service skills and the ability to
effectively work crowd control; excellent verbal and written
communication skills.
- Flexibility and patience when interacting with others and the
ability to establish and maintain strong working relationships with
colleagues, team supervisors, artists/artist management, rental
clients, and patrons.
- Ability to work in a fast-paced environment both independently,
as well as part of a team, under the pressure of time
deadlines.
- Employee may be required to use personal protective equipment
(PPE) in accordance with Federal, State, and County Public Health
directives in various aspects of their work.
Pay, Benefits, & Work Schedule
- Classification: 8820 / Community Service Specialist /
2
- The anticipated HIRING RANGE is $21.36 - $22.67 per hour,
dependent on qualifications and experience. The salary range for
this classification is: $21.36 - $31.13 per hour.
- HOURS: Intermittent, on-call; hours and schedule vary. May
include evenings and weekends.
- This is a Temporary position; end date to be determined.
General Information
- Applications are currently being accepted to establish a Senior
Lead Usher POOL. Applications for these on-call positions will be
accepted on a continuing basis through July 30,
2027 or until an adequate number of applications have been
received.
- This position is sensitive as designated by the CSU.
- A background check (including a criminal records check) must be
completed satisfactorily. Failure to satisfactorily complete the
background check may affect the application status of applicants or
the continued employment of current CSU employees who apply for the
position.
- The person holding this position may be considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements outlined in CSU
Executive Order 1083 as a condition of employment.
- Per the California State University (CSU) Out-of-State
Employment Policy, the CSU is a state entity whose business
operations reside within the State of California and prohibits
hiring employees to perform CSU-related work outside of
California.
- Please note: California State University,
Northridge (CSUN) is not currently sponsoring staff or management
positions for H-1B employment visas. Applicants must be authorized
to work for any employer in the United States.
- Education Code 89521 Requirements: Applicants will be required
to disclose whether they have received a final administrative
decision or final judicial decision determining that they have
committed sexual harassment within the last 7 years only after a
determination is made that they meet the minimum qualifications for
the position, and before an offer of employment is extended.
Applicants who reach the final stages of the application process
must also sign a release form that authorizes the release of
information by the applicant's current and/or former employers to
the CSU concerning any substantiated allegations of
misconduct.
- Candidates should apply by completing the CSUN online
application. To apply and for more detailed information on the
application and hiring process, please visit this link: www.csun.edu/careers
- The CSU recommends that faculty, staff, and students who
are accessing campus facilities at any university location be
immunized against SARS-CoV-2, the virus that causes COVID-19, and
that all individuals who access any in-person program or activity
(on- or off-campus) operated or controlled by the University follow
COVID-19 vaccine recommendations adopted by the U.S. Centers for
Disease Control and Prevention (CDC) and the California Department
of Public Health (CDPH) applicable to their age, medical condition,
and other relevant indications and comply with other safety
measures established by each campus.
Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination
based on Age, Disability (physical or mental), Gender, Gender
Identity (including Nonbinary or Transgender), Gender Expression,
Genetic Information, Marital Status, Medical Condition,
Nationality, Pregnancy or related conditions, Race or Ethnicity
(including color, caste, or ancestry), Religion or Religious Creed,
Sex (including Sex Stereotyping or Sex Characteristics), Sexual
Orientation, and Veteran or Military Status. Our nondiscrimination
policy is outlined in the
Interim
CSU Nondiscrimination Policy. Reasonable accommodations will be
provided for applicants with disabilities who self-disclose by
contacting Talent Acquisition at 818-677-2101.
Work with purpose at the CSU.
Your career can change lives, communities, and futures. Watch why
CSU is more than a job:
https://www.youtube.com/watch?v=2VXk4PPlSl4
To apply, visit https://careers.pageuppeople.com/873/nr/en-us/job/560147/senior-lead-usher-continuous
je-64ee07db8b674af2a88e8be135c45e21
