Job Details
Job Title: Senior Learning Technology Systems Administrator
Location: Kennesaw, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 300939
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Responsible for the configuration, testing, maintenance, and delivery of learning technologies. Provides comprehensive, reliable, and relevant learning technologies to faculty, students and staff in support of the academic mission. Provides customer assistance to faculty, staff, and students in support of these learning technologies. Responsible for diagnosing and resolving technical issues and works closely with the internal team, vendors, USG, and KSU application administrators.
Responsibilities
KEY RESPONSIBILITIES:
1. Manages daily operation, uses and configures learning systems
2. Recognizes and resolves the issues that may appear with assigned systems
3. Responsible for the configuration, testing, maintenance, and delivery of the USG and KSU adopted Learning Management Systems and the integrated technologies
4. Responsible for the configuration, testing, and management of Online Learning platform(s) for Professional skills and Compliance Training courses
5. Coordinates SIS Student Information data needs and SIS extracts with institutional and USG resources
6. Identifies, designs, implements, and communicates solutions, opportunities for processes and procedures on the use of learning systems
7. Researches current technology as it applies to the responsible systems and plan for future initiatives
8. Analyzes complex or previously unknown system issues
9. Ensures the integrity of responsible systems
10. Leads the version updates and testing of new service packs and security patches related to Learning Systems following established changes and management practice
11. Ensures system testing and user acceptance testing is complete, designs test plans, coordinates testing
12. Leads the communication of changes to learning systems to appropriate management and affected personnel
13. Writes and maintains system documentation
14. Leads and acts as an internal consultant by analyzing data and recommending solutions to utilize responsible systems
15. Researches and recommends new technologies and strategies
16. Creates and updates end-user documentation and other resources for students, faculty, and staff
17. Leads and manages responsible systems projects such as new system implementations
18. Third-party integrations and manage Student Information System (SIS) integration
19. Engages with internal and external partners and maintains communication with vendor support channels to ensure continuity of service
20. Leads the administrative support for responsible systems
21. Responds in a timely and professional manner to requests for information
22. Serves as point of escalation for support issues and leads the troubleshooting efforts for users
23. Resolves issues relating to system functionality
Required Qualifications
Educational Requirements
High school diploma or equivalent
Required Experience
Three (3) years of related IT experience demonstrating a progression of dealing with increasingly complex systems
Preferred Qualifications
Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field
Knowledge, Skills, & Abilities
ABILITIES
Able to adapt quickly to rapid change and shifting project priorities; Able to work in a team setting
Able to learn new learning technology systems quickly
Able to support a positive experience for instructors and students using various learning technologies
Able to produce clearly written training materials
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to represent the department on committees and in relevant meetings, working groups, workshops, conferences, and communities
KNOWLEDGE
Knowledge of a variety of learning technologies with a focus on instructional and classroom technologies
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, learning technology systems (LMS))
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
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