Senior Manager of Operations - Multi-Department (Non-Executive)

Job Summary

The College of Architecture + Planning (CAP) at the University of Utah seeks a dynamic, organized, and experienced individual to lead operations, strategic planning, and staffing across multiple areas in the Dean's Office in support of the goals and mission of the College and the University. The position will play a crucial role in managing the college's facilities and services, supervising and mentoring staff, and supporting academic units and student experience. The successful candidate will report directly to the dean (or dean's delegate) and collaborate with the college leadership team to develop and implement strategic priorities, create and track key departmental performance metrics, and review and update processes in coordination with the dean.

Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Key Responsibilities:

Supervise and manage multiple departments within the College, including Facilities, Workshop, and Front Office. Oversee all applicable functions (e.g., staff supervision, operations, scheduling, occupational safety and regulatory compliance, etc.). Serve as the primary liaison between college and university shared services on Human Resources and IT. Lead development and implementation of plans and policies in support of the college's mission and strategic priorities. Create and track key departmental performance metrics. Collaborate with internal stakeholders in support of growth initiatives, but does not have responsibility for market profit and loss (P&L). Resolve escalated issues and concerns. First-level director. Assist executives in defining college goals and strategic plans. Extensive knowledge with comprehensive understanding of the college and functional areas.

Responsibilities

• Directs the development and implementation of operations objectives that are consistent with the College of Architecture and Planning's and University of Utah's goals and objectives.
• May develop logistic plans and procedures to ensure that internal university and external entities' needs are met.
• May be responsible for grand scale scheduling and coordination of large, multi-functional areas or departments.
• Responsible for evaluating current and proposed systems and procedures and determining implementation of changes as needed.
• Provides strategic direction by setting short and long-term goals, estimating budgetary requirements for staff, space and equipment planning, and implementing special projects and policies.
• Develops strategies consistent with the University of Utah's continuous quality improvement program.
• Oversees all aspects of staff management including recruitment, retention, training/coaching, and development of assigned staff.
• Forecasts staffing, capital and operating budget needs in evaluating and reporting on market sensitivity, financial analysis, space utilization review, staff performance evaluation, etc.
• Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
• Oversees the analysis and determination of appropriate staff mix to support customer needs.
• Ensures competency of management/supervisory staff through the development and/or presentation of educational programs and through on-going staff performance evaluation.
• Markets and promotes new and existing programs and services to internal and external customers.
• Participates in university-wide committees to establish customer/patient service and administrative plans and policies.
• Facilitates cooperative and collaborative community and institutional relationships.

Minimum Qualifications

Bachelor's degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience) required; plus six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required. Master's degree in Business Administration or related area preferred. This position is not responsible for providing patient care.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

(No specific preferences listed in the text)

Special Instructions

Required Documents: Cover letter, Resume, Contact information for three references. Applicants who apply by July 21st will be given priority review.

Requisition Number: PRN42284B, Full Time or Part Time: Full Time, Work Schedule Summary: (Not specified), Department: 00158 - Coll of Architect & Plan-Dean, Location: Campus, Pay Rate Range: $75,000 - $90,000, Close Date: 9/24/2025, Open Until Filled: (Implied)