"Senior Manager (Research Systems)"

The candidate will be responsible for IT projects deliveries, application enhancements and operation support that are related to the Research Administration business. He/she will also be responsible for product success across the whole product lifecycle with a business acumen to understand the business domain, analyse data, identify trends and make informed decisions.

He/she will be expected to work closely with the user community, external vendors, IT architecture team and other stakeholders in achieving agreed project objectives. The successful candidate can expect a nurturing environment to develop deep skillsets and contribute to keeping NUS at the forefront of education innovation.

Duties and Responsibilities

Project Management

• Accountable for the overall successful delivery of project.
• Oversee the delivery of projects to ensure that project targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to ‘live’ etc.
• Create and/or review project artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
• Manage procurement, including amongst others, preparation and publishing tender specifications, evaluating, and recommending potential solutions and/or vendors, contract management etc.
• Liaise closely with business users and builds good rapport.
• Liaise closely with vendors to ensure successful delivery of products and/or services in accordance with contract obligations.
• Manage project team to ensure optimization of manpower resources while maintaining a healthy team morale.

Product Management

• Responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with cross-functional colleagues.
• Ensure that the product supports the company’s overall strategy and goals.
• Be familiar with similar and competing products in the market.
• Do research to plan a competitive mid to long term roadmap of the product.
• Utilise prototypes and proof-of-concepts to maximise success rates of implementations.

Maintenance and Support

• Accountable for the overall successful provision of on-going application maintenance and support to ensure SLAs are met.
• Oversee and/or provide maintenance and support of applications, including amongst others, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
• Create, update and/or review systems a

For more information about NUS IT, visit https://nusit.nus.edu.sg/.