Department: 516201 - DC Operations & Infrastructure

Location: Raleigh, NC

Essential Job Duties:

Join the team responsible for supporting the reliable operation of NC State University's technology services. As a Senior Operator, you will provide comprehensive operational support for campus IT services on a 24×7×365 basis by monitoring critical systems, coordinating incident response, and delivering responsive technical support. Your work helps ensure the continuity of essential technology services by supporting desktop operations, critical infrastructure, and campus-wide incident management.

Key Responsibilities

Operations Monitoring & Incident Response

• Monitor batch processing systems, network infrastructure, and critical campus facilities to proactively identify, document, and respond to operational issues.
• Coordinate after-hours incident response by dispatching support to critical facilities and campus locations, communicating with customers, and escalating complex issues in accordance with established procedures.

Service Management & Customer Support

• Document and manage incidents and service requests within ServiceNow, utilizing established templates and knowledge resources to ensure accurate tracking and timely resolution.
• Promote a high level of customer service by striving for first-contact resolution whenever possible while providing clear communication throughout the incident lifecycle.

Infrastructure & Operational Support

• Support NOC operational activities, including cable patching, equipment deployment and retrieval, and assist in maintaining accurate network inventory.
• Follow standard operating procedures and assist with critical incident response efforts to support the reliable operation of campus technology services.

If you are someone who enjoys working in a fast-paced technical operations environment, solving problems, supporting mission-critical technology services, and providing outstanding customer service, we encourage you to apply. This is an opportunity to play an important role in helping keep NC State's technology services available for the university community.

Other Work/Responsibilities:

• Other duties as assigned.

Minimum Experience/Education:

High school or General Educational Development (GED) diploma and six months of experience in the field or work related to the position; or an equivalent combination of education and experience.

Equivalent coursework in computer operations or information technology from a technical school or community college may be substituted for the required experience.

Required Qualifications:

• Experience in enterprise-level computer operations.
• Ability to quickly recognize/identify problems, both routine and complex, and take corrective actions in a timely manner with minimum supervision.
• Ability to promote positive customer relationships and mentor others to ensure customer satisfaction.

Preferred Qualifications:

• Experience in enterprise computer operations or a similar technical operations environment.
• Experience with job stream schedulers, batch processing systems, or other enterprise operations software.
• Experience using an IT service management or incident tracking system, such as ServiceNow.
• Experience supporting critical incident response in a 24×7 operational environment while collaborating with cross-functional technical teams.

Required license or certification:

• This position requires a valid drivers license. The license must be maintained as a condition of employment.

Position Number: 00040153

AA/EEO Statement:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Apply Now

Department: 516201 - DC Operations & Infrastructure

Location: Raleigh, NC

Essential Job Duties:

Join the team responsible for supporting the reliable operation of NC State University's technology services. As a Senior Operator, you will provide comprehensive operational support for campus IT services on a 24×7×365 basis by monitoring critical systems, coordinating incident response, and delivering responsive technical support. Your work helps ensure the continuity of essential technology services by supporting desktop operations, critical infrastructure, and campus-wide incident management.

Key Responsibilities

Operations Monitoring & Incident Response

• Monitor batch processing systems, network infrastructure, and critical campus facilities to proactively identify, document, and respond to operational issues.
• Coordinate after-hours incident response by dispatching support to critical facilities and campus locations, communicating with customers, and escalating complex issues in accordance with established procedures.

Service Management & Customer Support

• Document and manage incidents and service requests within ServiceNow, utilizing established templates and knowledge resources to ensure accurate tracking and timely resolution.
• Promote a high level of customer service by striving for first-contact resolution whenever possible while providing clear communication throughout the incident lifecycle.

Infrastructure & Operational Support

• Support NOC operational activities, including cable patching, equipment deployment and retrieval, and assist in maintaining accurate network inventory.
• Follow standard operating procedures and assist with critical incident response efforts to support the reliable operation of campus technology services.

If you are someone who enjoys working in a fast-paced technical operations environment, solving problems, supporting mission-critical technology services, and providing outstanding customer service, we encourage you to apply. This is an opportunity to play an important role in helping keep NC State's technology services available for the university community.

Other Work/Responsibilities:

• Other duties as assigned.

Minimum Experience/Education:

High school or General Educational Development (GED) diploma and six months of experience in the field or work related to the position; or an equivalent combination of education and experience.

Equivalent coursework in computer operations or information technology from a technical school or community college may be substituted for the required experience.

Required Qualifications:

• Experience in enterprise-level computer operations.
• Ability to quickly recognize/identify problems, both routine and complex, and take corrective actions in a timely manner with minimum supervision.
• Ability to promote positive customer relationships and mentor others to ensure customer satisfaction.

Preferred Qualifications:

• Experience in enterprise computer operations or a similar technical operations environment.
• Experience with job stream schedulers, batch processing systems, or other enterprise operations software.
• Experience using an IT service management or incident tracking system, such as ServiceNow.
• Experience supporting critical incident response in a 24×7 operational environment while collaborating with cross-functional technical teams.

Required license or certification:

• This position requires a valid drivers license. The license must be maintained as a condition of employment.

Position Number: 00040153

AA/EEO Statement:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Apply Now