SUMMARY
JOB DESCRIPTION
This is a senior-level administrative support position responsible
for coordinating and assisting in planning, organizing, and
performing a wide variety of advanced administrative and program
support functions. Responsible for coordinating and participating
in the administrative functions supporting assigned programs,
including planning, evaluating, implementing, and monitoring
progress towards the realization of program goals and objectives.
Responsible for reviewing and revising program procedures to
increase efficiency and effectiveness and providing customer
service and support to program-related contacts. Works under
limited supervision, with considerable latitude for the use of
initiative and independent judgment. Reports to the Director of
International Programs
QUALIFICATIONS
Bachelor’s degree is required. Related experience may be
substituted for required education on a basis set forth by the
Department of Human Resources.
One year of related experience is required. Clerical,
administrative support, customer service, higher education, or
related office experience is preferred. Experience with social
media, event planning, and/or outreach activities is
preferred.
ESSENTIAL JOB FUNCTIONS
- Coordinates administrative activities that support
international admissions, study abroad, and other assigned
programs.
Assists students, faculty, staff, and visitors by providing
accurate information regarding departmental services, procedures,
and deadlines.
Processes applications, forms, correspondence, and other
documents in accordance with established university
procedures.
Coordinates and expands the Office of International Programs
social media presence by creating content, monitoring activity,
responding to inquiries, analyzing engagement metrics, and
promoting departmental programs, events, and services in accordance
with university branding standards.
Coordinates meetings, orientations, workshops, and special
events by scheduling facilities, preparing materials, and
communicating with participants to support culturally and socially
significant programs designed to increase stakeholder and community
engagement.
Maintains accurate electronic and paper records, databases, and
filing systems, including international student data maintained in
the US Department of Homeland Security Student and Exchange Visitor
Information System (SEVIS) system and other university information
systems as assigned.
Serves as point-of-contact for international student and study
abroad student health insurance enrollments, waivers, benefits
communication, and payment processes.
Monitors assigned processes to help ensure required
documentation is complete and deadlines are met.
Works cooperatively with university departments and external
partners to facilitate efficient delivery of international program
services.
NON-ESSENTIAL JOB FUNCTIONS
- May assist with reception, telephone coverage, and general
office operations.
- May provide guidance and routine assistance to student workers
and temporary employees.
- May participate in departmental meetings, training
opportunities, and university events.
- May perform special projects as assigned.
- Performs other related duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
The individual must possess the following knowledge, skills, and
abilities or be able to explain and demonstrate that the individual
can perform the essential functions of the job, with or without
reasonable accommodation.
- Knowledge of, or the ability to learn, university policies and
procedures.
- Knowledge of, or ability to learn, policies, procedures, and
guidelines established by professional organizations and/or
governing agencies.
- Knowledge of, or the ability to learn, study abroad processes
and the use of study abroad management platforms.
- Knowledge of, or the ability to learn, the SEVIS system.
- Knowledge of social media platforms and digital communication
best practices.
- Skill in using computer applications including spreadsheet,
database, and word processing software.
- Skill in using logic and reasoning to identify the strengths
and weaknesses of alternative solutions, conclusions, or approaches
to problems.
- Skill in completing assignments accurately and with attention
to detail.
- Ability to accurately prepare and maintain records, files, and
reports.
- Ability to communicate and interact effectively with members of
the public.
- Ability to work collaboratively and build strategic relations
with colleagues, coworkers, constituents, and volunteers.
- Ability to work successfully as a member of a team and
independently with moderate supervision.
- Ability to learn office and university-specific software.
- Ability to set priorities and complete assignments on
time.
- Ability to obtain a Texas driver's license, SFA permit, and van
certification prior to employment.
- Ability to process and handle confidential information with
discretion.
- Ability to plan, implement, and evaluate programs.
SPECIAL CONDITIONS OF EMPLOYMENT
Safety Statement
Stephen F. Austin State University recognizes the potential for
accidents in performing job-related tasks. SFA promotes a safe
working environment. Employees will be responsible for completing
assigned tasks safely and efficiently. Employee evaluations will
include safe job performance.
This is a security-sensitive position subject to criminal record
check.
This is an IT-sensitive position subject to Computer and Network
Security policy.
