SENIOR PROGRAM COORDINATOR, DEPARTMENT SUPPORT, University Registrar

Boston University's Office of the University Registrar is seeking a detail-oriented and student-focused Senior Program Coordinator to support core functions that uphold the integrity of academic records and contribute to student success. Reporting to the Senior Assistant Registrar, this position plays a vital role in ensuring accurate maintenance of student records and compliance with university, state, and federal policies.

The Senior Program Coordinator will support key areas such as enrollment, registration, academic records, degree conferral, academic scheduling, and transcript processing. This individual will work relatively independently and be cross-trained to provide support across various registrar functions, particularly during peak operational periods.

Key Responsibilities:

• Maintain and update student academic records in the student information system, including demographic updates, academic program changes, course enrollment changes, leaves of absence, withdrawals, and grades.
• Interpret and apply university and regulatory policies to resolve complex student and academic issues in a timely and accurate manner.
• Respond to student and staff inquiries via email and workflow ticketing systems; investigate and troubleshoot record-related issues while maintaining FERPA compliance.
• Review applications for degree conferral, evaluate student records for completion of academic requirements, and communicate with academic departments, advisors, and students to support graduation processing.
• Process transcript requests and manage transcript-related inquiries; audit and maintain historical academic records to ensure accuracy and proper documentation.

About the Organization

The Office of the University Registrar is part of the Enrollment & Student Administration unit (ENSA). It supports the instructional and student progress endeavors of Boston University by providing quality services to students, faculty, academic and administrative departments, and the public. We supervise registration and the evaluation of transfer credit, maintain student academic records and record grades, issue transcripts, verify enrollment and graduation, issue diplomas, assign classrooms, produce the class schedule, schedule final examinations, and oversee production of the Bulletin and the Degree Advice system.

Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.

Required Skills

Requirements

• Bachelor's degree required
• 1-2 years of experience in higher education administration, student records, or related area preferred
• Strong understanding of student records management, FERPA, and higher education policies preferred.
• Excellent attention to detail and organizational skills.
• Ability to communicate clearly and effectively with students, faculty, and staff.
• Comfortable using student information systems (e.g., PeopleSoft, Banner, or similar platforms).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job Location: BOSTON, MA

Position Type: Full-Time/Regular

Salary Grade: Grade 26