Senior Programme Manager - Service Design

Imperial College London is undertaking ambitious, organisation-wide transformation to ensure our professional services continue to support world-leading research and education.

What you would be doing

This is a highly varied role requiring large scale Service Design experience including:

• Programme leadership – planning, governance, risk and dependency management, stage-gate assurance, business cases and benefits realisation
• Data and insight – translating service design proposals into clear metrics and measurable outcomes, including workforce and service performance analysis
• People and organisational change – working closely with the Strategic Change team and Human Resource to ensure programmes have the right conditions to deliver meaningful sustainable benefits and integrate transformation initiatives with workforce planning, employment policies and organisational design
• Operating model implementation– you will bring experience of driving the successful implementation of

As a senior member of the Transformation Team, you’ll help build capability, mentor others and contribute to a strong, collaborative team culture. You’ll play a key role in shaping future services and delivering measurable benefit.

If you are a confident programme leader with experience delivering complex transformation in a large organisation — ideally within higher education or a similar environment — we’d love to hear from you.

What we are looking for

We are looking for an experienced Senior Programme Manager – Service Design to lead a portfolio of service design programmes that are reshaping Imperial’s operating model across multiple business areas. Sitting within the Transformation Team and working in a matrix environment, you will operate at a senior level with visibility across the organisation supporting major initiatives including digital transformation, ERP implementation and campus development

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

First stage virtual interviews will take place w/c 1st June and second stage in-person interviews will take place w/c 15th June

For any further information please contact Zoe Cheung - z.cheung@imperial.ac.uk