"Senior Retail Assistant"

PRIMARY DETAIL

• Salary package: $60,000 per annum (pro-rated for part-time employment), plus 12% employer superannuation and access to a range of staff benefits including gym membership, staff discounts and wellbeing programs.
• Appointment type: 2x part-time (32.5 hours per week, Mon-Fri.), continuing
• Location: Wallumattagal Campus, North Ryde, Dharug Land
• Friendly and supportive team environment

As a Senior Retail Assistant at MacShop, you will play a key role in delivering excellent customer service, supporting daily store operations and contributing to a welcoming retail experience for students, staff and visitors on campus.

The Role

Campus Life at Macquarie University is currently seeking 2 Senior Retail Assistants to join our friendly and supportive team on a continuing part-time basis.

This role assists with MacShop's operations by providing outstanding customer service, processing sales, replenishing stock and maintaining MacShop’s appearance through general housekeeping and visual merchandising, and supports the management team to identify opportunities to enhance the customer experience and product offerings.

About You (Selection Criteria)

You are a customer-focused retail professional who enjoys working in a collaborative team environment. You take pride in delivering excellent service and are happy to pitch in to support your team and keep the store running smoothly.

• Proven experience in a retail environment, including stock control processes, assisting customers with enquires, resolving customer complaints, and understanding consumer rights,
• Comprehensive understanding of store opening and closing procedures, cash handling practices, and associated safety and security requirements,
• Demonstrated skill and experience delivering high quality, customer-focused service to a diverse range of stakeholders,
• Excellent interpersonal skills and the ability to thrive in a collaborative team environment, with high attention to detail and consistent accuracy,
• Demonstrated ability to identify problems and escalate them appropriately for resolution, and
• Demonstrated flexibility and adaptability in a dynamic and complex service environment.

OUR VALUES

At U@MQ, we live by our CARES values – Courage, Agility, Rigour, Empowerment, and Support – and we look for team members who commit to bringing these to life in their actions and words.

About Us

U@MQ Ltd is a controlled entity of Macquarie University known as Campus Life.
Campus Life provides a range of services and programs for students, staff, visitors, and local community with a remit to “bring life to our campus” and provide a balance between academic and non-academic life.

We are a vibrant, driven, and collaborative organisation that plays a pivotal role in both the student and staff experience and contributes positively to our local communities. We have a vision to be custodians of creating a sense of belonging at Macquarie University.

At Campus Life we believe in a diverse, robust, and supportive work environment. We know our capacity to drive progressive change and offer excellent programs and services is increased when our team has a diversity of backgrounds and experience. We are committed to our people; we embrace diversity and welcome our people just as they are.

Why Join Us?

• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
• Free gym membership at Macquarie University Sport & Aquatic Centre
• Convenient access to metro & public transport
• Staff discounts and/or bonus rewards at Campus Life outlets
• Access to our staff wellbeing program and staff support services
• Access to discounted corporate health insurance and employee flu shot program-
• Salary sacrifice options
• Full access to Macquarie University library (borrowing, printing, databases)

How to Apply

If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about, we encourage you to apply.

To apply, please submit your resumé and a short cover letter outlining your suitability for the role and the criteria.

For a copy of the position description or general enquiries please email Berend du Plessis, Merchandise Manager, at berend.duplessis@mq.edu.au.

If you need any support or reasonable adjustments throughout this recruitment process, please let us know, so we can provide you with the support you need.

Applications Close: Sunday 29 March 2026 at 11:59 p.m. (AEDT)

*** Applicants must be legally entitled to work in Australia. ***

*** Applications will be reviewed as they are received, and we reserve the right to progress or decline an application prior to the application closing date. We also reserve the right to close the advertisement early if a sufficient number of qualified applicants is received. ***

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close: 29/03/2026 11:59 PM