Job Description

• Employment Type: Full-time (35 hours per week)
• Duration: x2 Fixed-term contracts (2 years and 3 years respectively)
• Remuneration: $148012 - $157056 + 17% super + leave loading
• Location: UNSW Kensington Campus

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

Are you an experienced Senior Solution Analyst who thrives on solving complex challenges and driving meaningful organisational change? At UNSW, you will lead business analysis activities in the Learning Management System environment and ecosystem, partnering with senior stakeholders to design solutions that support the University's strategic objectives and deliver lasting impact.

UNSW is rolling out a new learning management system (LMS), approved in June 2026, as a major university-wide transformation by 2030. Delivered faculty by faculty and aligned with the 2028 Flex-Semester transition for early adopting faculties, it will reshape teaching and learning.

The LMS Program goes beyond technology, combining change, training, and engagement through a human-centred design approach. Joining now means contributing to a high-impact initiative with strong leadership and a multidisciplinary team.

As a trusted advisor, you will influence key business and technology decisions, ensuring strategic LMS initiatives are supported by robust analysis and a deep understanding of stakeholder needs. You will build strong relationships across the University and play a critical role in delivering innovative solutions that drive continuous improvement.

Beyond project delivery, you will contribute to the ongoing development of UNSW's business analysis practice by mentoring analysts, promoting best-practice approaches, and strengthening frameworks, standards, and tools. This is an exciting opportunity to make your mark in a collaborative, purpose-driven environment while contributing to the future success of one of Australia's leading universities.

Responsibilities Summary:

• Lead end-to-end business analysis activities across the learning management system initiatives, from problem identification and business case development through to solution design, testing support, and post-implementation review.
• Partner with senior stakeholders to identify strategic requirements, assess impacts, and align business and technology outcomes with UNSW's strategic objectives.
• Design and document “as-is” and “to-be” business processes and solution models that span multiple systems, data domains, and functional units.
• Develop or contribute to the development of business cases, feasibility studies, and options analysis to inform decision-making and prioritisation.
• Define and recommend appropriate business analysis approaches, toolsets, and deliverables for major projects or programs, ensuring alignment with University standards.
• Guide and mentor other business and solution analysts across workstreams to ensure consistency, quality, and alignment with enterprise architecture and project objectives.
• Collaborate closely with solution architects, developers, data and integration teams, and testers to ensure solutions meet both business needs and technical constraints.
• Engage in and support enterprise testing, including defining test cases, user acceptance testing, and validation of deliverables against business requirements.
• Maintain a deep understanding of relevant University systems, data models, processes, and interdependencies to advise on enterprise impacts.
• Contribute to the ongoing development of institutional business analysis standards, documentation templates, and quality assurance practices.
• Align with and actively demonstrate the Code of Conduct and Values.
• Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

Skills and Experience Summary:

• Tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience.
• Significant experience (typically 10+ years) as a business or solution analyst in large, complex organisations, with demonstrated ability to lead strategic and enterprise-scale initiatives.
• Proven ability to operate effectively within structured and agile delivery environments (e.g. Agile, Waterfall, Hybrid).
• High-level expertise in business analysis techniques and tools, including process mapping, data analysis, requirements elicitation, solution evaluation, and stakeholder engagement.
• Demonstrated experience developing business cases, contributing to procurement or vendor selection processes, and supporting implementation of enterprise platforms.
• Excellent analytical and problem-solving skills, with the ability to assess complex interdependencies and develop practical solutions.
• Outstanding communication, facilitation, and negotiation skills, with experience working with diverse stakeholder groups including executive sponsors, technical teams, and end users.
• Demonstrated leadership in guiding, mentoring, or reviewing the work of other analysts within or across teams.
• Familiarity with enterprise systems, data governance, CRM, ERP, or integration platforms is desirable.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.