SENIOR STUDENT SUPPORT SPECIALIST

Hiring Department

Student Financial Services

Job Description

The Financial Services Counselor provides direct support to students and families by delivering high-quality counseling and customer service related to financial aid and student billing. This role involves guiding students through the financial aid process, assisting with billing inquiries and payment options, and serving as a knowledgeable resource while providing general customer service at the front desk. The counselor also represents the office at outreach events and contributes to educational efforts that promote financial literacy and access.

Key Responsibilities

Financial Aid & Billing Counseling

• Advise students and families on financial aid eligibility, application procedures, award packages, and related policies
• Assist with student billing inquiries, explain charges, and present payment plans and financial resources
• Ensure compliance with federal, state, and institutional regulations in the review and processing of aid applications

Outreach & Financial Education

• Represent the office at campus and community events, including orientations, financial aid nights, and information sessions
• Lead or support presentations and workshops focused on financial literacy, FAFSA completion, and billing topics

Front Desk Coverage

• All Financial Services Counselors will rotate throughout the week to cover phone, email and walk-in traffic
• This position serves as the first point of contact for students, families, and campus partners at the front desk

General Support

• Respond to inquiries via phone, email, and in person with accuracy, professionalism, and empathy
• Triage questions and direct more complex issues to the appropriate staff when needed
• Perform related duties as assigned
• Collaborate with other campus departments to promote student access and success