Senior Support Specialist

Description:

Reporting to the Director of Operations, the Senior Support Specialist performs a full range of senior secretarial support for Faculty Affairs and Academic Programs in the Office of the Dean HCLAS,supporting primarily the Associate Dean for Faculty Affairs & Academic Programs.

• Maintain and update tracking systems and faculty personnel records related to tenure, promotions, annual evaluations, and appointments.
• Monitor workflow progression, ensuring all documentation is complete and following up on missing materials with department chairs and committees.
• Generate and manage deadline reminders to support timely submission and review processes.
• Compile and organize Course and Teaching Rating (CTR) summaries using Banner course history reports.
• Coordinate committees and subcommittees, including tracking progress, organizing meetings and events, and preparing agendas and minutes for the Curriculum Committee.
• Process faculty and adjunct appointments, including job postings, hiring documentation, background checks, and onboarding.
• Maintain departmental files, directories, rosters, and related reports.
• Perform additional duties consistent with the scope and level of the position.

Qualifications:

• High-school diploma and prior related administrative/secretarial experience, preferably in higher education.
• Ability to prioritize, work on own initiative and perform detailed work with high accuracy.
• Ability to handle confidential information with discretion and professionalism.
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, particularly Excel, Adobe, and the Google Suite. Ability to learn and support enterprise systems such as Banner, PeopleAdmin, Modern Campus, SharePoint, and Google Drive.

Preferred Qualifications:

• Experience supporting faculty personnel processes (reappointment, tenure, promotion).
• Experience with Banner, PeopleAdmin, Modern Campus, Canvas, or similar academic workflow systems.
• Experience in academic administration within a college or university setting.