"Senior Systems Specialist"

Job Description:

DIGITAL SERVICES DIVISION | RATOKA MATIHIKO
INFORMATION SYSTEMS | TE POUTOKO TUKUTUKU

Te mahi | The role

If you are passionate about digital learning and are seeking an opportunity to make a difference, why not bring your skills to our Cloud Solutions Team in this Senior Systems Specialist role? Our ideal candidate will have a passion for digital technology and will be able to understand systems and pick up systems administration skills quickly for new technology.

We are looking for an experienced systems specialist to join our team. Our systems specialists work in small nimble teams working across a range of systems in each of our product portfolios.

We currently have a vacancy in our Cloud Solutions Team. As a Senior Systems Specialist, you will:
• Provide technical support across Dynamics 365 and M365
• Diagnose and resolve issues in Dynamics 365 (Dataverse, Sales, Service, Marketing) and Power Platform (Power Apps, Power Automate, Power Pages), including plug in/flow failures, solution import errors, and integration/API faults.
• Use platform tooling (Power Platform Admin Centre, Dynamics 365 diagnostics, Plug in Trace Logs, Monitor, Application Insights, M365 admin centres, Message Centre, Service Health) to identify root causes and implement fixes.
• Work closely with clients and product owners to triage tickets, communicate status and workarounds, and ensure timely resolution and knowledge capture.
• Monitor performance and reliability with telemetry, capacity usage, API limits, and flow/run histories.
• Ensure configuration baselines, documentation, and runbooks are current, automate repetitive tasks using PowerShell/CLI and Power Automate where appropriate.
• Create training materials and deliver enablement sessions for administrators, makers, and end users.

Kā pūkeka me kā wheako | Skills and Experience

You will have a good information systems background, a proactive mindset, the ability to work independently, and the capacity to adapt to changing technology and business requirements.

We’re looking for someone with experience in systems administration and management who can:
• Optimise outcomes by architecting scalable solutions across Dynamics 365 (Sales, Service, Marketing) and the Power Platform.
• Convert business requirements into documented, trackable Dataverse configurations and auditable system enhancements.
• Solve complex technical challenges using Power Automate and Power Apps to streamline enterprise operations.
• Lead stakeholder engagement and manage high-priority deliverables with agility in fast-paced, multi-system environments.

Mō Te Tīma | About Our Team

At the University of Otago, you would be joining the team responsible for empowering the future of New Zealand thinkers every day. You will be making learning easier for 21,000 students, setting 5,000 staff up for success, and enabling the ground-breaking research which kick-starts innovations to benefit generations to come.

Pūroko | Further details

We are advertising for two roles within this vacancy. We have one full-time (37.5 hours) permanent position and one full time (37.5 hours) fixed term position (until December 2026) located in Ōtepoti, Dunedin.

The appointment range for this role is $99,364 to $107,888. Top of Range $114,280.

We offer a competitive salary, 5 weeks’ annual leave and the ability to achieve real work/life balance. More information regarding employee benefits can be found here.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

You must have a right to live and work in New Zealand to apply for this position

For further information, or to discuss the role in confidence – please contact James Taylor via the email address below.

Tono | Application

To submit your application (including CV and cover letter) please click the apply button below. Applications quoting reference number 2501925 will close on Sunday, 1 February 2026.

Applications may be reviewed as they are received. The University reserves the right to close this vacancy at any time.

Additional Information

Contact: James Taylor

Position details: Job Description

Further Information: Department Website

Location: About Dunedin