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Advertising Summary: The Media Support Services Team invites
applicants for an exciting opportunity as a Senior Tech Squad
Support Technician!
Unit: Technology Services
Department: Academic Technologies
DepartmentSummary: Virginia Commonwealth University
(VCU) Technology Services is a central IT organization supporting
the academic, research, and administrative missions of the
university. Technology Services provides scalable, secure, and
innovative technology solutions to all VCU units.
Duties & Responsibilities:
Provide frontline support and assist Media Support Services with
maintenance of classroom AV and PC instructional technology as
directed, and confirm subsequent system functionality; provide
technical advice; and provide end user training. Offices located on
VCU’s Academic and Medical Campus.
Minimum Qualifications
Engage regularly with end users to provide training and
support.
Coordinate efforts between departments.
Must have the ability to work on various projects at any one
time, solve problems as they come up and complete an assigned task
on time.
Must be a self-motivated worker capable of working
independently to complete tasks efficiently – without
supervision.
Occasionally will be required to pick up equipment that can
weigh up to 25 lbs.
Must be detail oriented and organized.
Must have a working knowledge of common software applications
for word processing and spreadsheets.
Must have good interpersonal skills, demonstrated ability to
work with people. • Must have demonstrated ability to communicate
clearly both orally and in writing.
Additional duties as assigned.
Demonstrated ability to work in and foster an environment of
respect, professionalism and civility with a population of faculty,
staff, and students from all backgrounds and experiences, or a
commitment to do so as a staff member at VCU.
Preferred Qualifications
Preferred experience installing and troubleshooting
Professional AV systems.
Must have the ability to identify and troubleshoot
functionality and signal path issues in multimedia AV systems.
Salary Range:
Benefits : All full-time university staff are eligible for
VCU’s robust benefits
package that includes comprehensive health benefits, paid annual
and holiday leave, generous tuition benefits, retirement planning
and savings options, tax-deferred annuity and cash match programs,
employee discounts, well-being resources, abundant opportunities
for career development and advancement, and more.
FLSA Exemption Status: Non-Exempt
Hours per Week: $17.50
Restricted Position: No
Flexible Work Arrangement: no, fully onsite
Contact Information: Contact Name: Mary
Teller
Contact Email: mkteller@vcu.edu
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