Service Advisor
At Mercedes-Benz of Smithtown, we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We’re currently seeking a Service Advisor—an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you.
OUR COMMITMENT TO YOU:
- Competitive Pay Plan
- Medical and Dental
- 401(k) Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
HOW YOU’LL CONTRIBUTE:
- Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Reports directly to the Service Manager and assists in strategy and reporting.
- Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
- Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
- Schedule service appointments and create return appointments after service visits.
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
- Perform complete and thorough walk-around vehicle inspections.
- Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
- Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
- Utilize tools provided to ensure top performance.
- Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
- Reports to Service Manager.
Compensation details: 50000-150000 Yearly Salary
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Requirements
- <p> </p><p><strong>WHO WE ARE LOOKING FOR:</strong></p><ul><li>High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.</li><li>TOP PERFORMER</li><li>Thorough understanding and ability to engage in consultative selling techniques.</li><li>Service Advisor experience is required. A strong consultative sales background would be considered.</li><li>Self-motivated, able to work on their own and with others.</li><li>Fantastic communication skills with your customers in person or via email, text, and phone.</li><li>Clean driving record.</li><li>Willing to submit to a pre-employment background check.</li></ul>