Job Description:

Te Ratonga Matihiko | Digital Services
Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• 5 weeks annual leave + 5 days university holidays
• Professional development opportunities
• Generous employer contribution to superannuation (up to 6.75%)
• Permanent position (37.5 hours per week) | 1.0 FTE

Do you enjoy turning data into practical improvements? This role is an opportunity to use your analytical, service, and stakeholder skills to improve the technology experience for thousands of staff and students across UC.

Āu Mahi | What You Will Do

In this role, you'll use data, service insights, and operational information to identify patterns, solve problems, and improve how devices are planned, refreshed, supported, and managed across the University. Working within the Device Experience function, you'll analyse service performance, demand, utilisation, asset, and lifecycle data to support evidence-based decision-making, service improvement, and planning.

You'll work closely with Digital Procurement and Digital Services teams to inform device refresh and investment decisions, while supporting the effective management of the Device Experience ServiceNow practice, including queue management, prioritisation, reporting, escalation, and continuous improvement. Your insights will also support demand forecasting, capacity planning, and evidence-based budget and refresh planning.

Mōu | Who You Are

You are analytical, collaborative, and motivated by using data to solve problems, improve services, and support good decision-making. You may come from a service delivery, business analysis, operations, procurement, asset management, reporting, or customer experience background.

We're interested in hearing from people who bring a mix of:

• Data analysis, reporting, or business analysis experience.
• Service analysis, service improvement, or operational coordination skills.
• Confidence working with systems, data, and stakeholders.
• Curiosity, sound judgement, and the ability to turn information into practical action.
• Experience with tools such as Excel, Power BI, ServiceNow, or similar platforms would be useful but is not essential.
• Some exposure to procurement, asset management, lifecycle planning, or end-user technology would be helpful but is not required.
• A relevant tertiary or industry qualification, ideally at NZQA Level 7, or equivalent experience in data analysis, service analysis, business analysis, operations, procurement, asset management, or a related field.