Service Center Representative

Service Center Representative

Company: Boston College

Job Location: Chestnut Hill, 02467

Category: Administrative Assistants

Type: Full-Time

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.

Job Description

Service Center Representative

The Service Center Representative provides a prompt, efficient and professional response in a variety of areas within the Clough School of Theology and Ministry (CSTM), including day-to-day operations, support for Student Affairs and Career Services, and supervision of Graduate Assistants.

This position reports to the Associate Dean, Finance and Administration.

Responsible for a variety of inquiries received from CSTM personnel in all ancillary support areas. These include hospitality (reception / desk coverage), back-office operations, event support, student worker oversight, and Student Affairs and Career Services support. Additionally, the incumbent receives the necessary cross-training to allow him/her to handle other areas supported by the Service Center.

Office Functions (50%)

• Fulfills general office work within CSTM Service Center, including greeting guests, responding to inquiries, and providing assistance to CSTM faculty, staff, students, as well as campus partners and the wider public.
• Staffs CSTM Service Center Front Desk.
• Serves as primary liaison with BC mailroom and handles all incoming and outgoing mail, UPS, FedEx, etc.
• Serves as primary liaison for maintenance of the copier/printer/scanners.
• Works with Associate Dean, Finance and Administration on submission of Facilities Work Order Requests.
• Maintains all supplies and forms.
• Works with the administrative team to coordinate orientation events in the fall, winter, and summer.
• Provides administrative support to the Associate Dean, Student Affairs and Career Services
• Serves as part of CSTM administrative team, participating in regular meetings and the overall life of the school.

Graduate and Student Assistants (20%)

In collaboration with the Associate Dean Finance and Administration, trains and onboards new Graduate and Student Assistants in the CSTM Service Center and serves as a resource to all CSTM Graduate and Student Assistants. This includes:

• Assisting with GA Orientation for CSTM GAs and SAs and partner GAs.
• Coordinating Service Center GA and SA Orientation programs.
• Developing and maintaining office schedule for Service Center GAs each semester (Fall, Spring, Summer).
• Assigning Service Center GAs to cover events each semester (Fall, Spring, Summer).
• Working with team of Service Center GAs on day-to-day operations and managing projects for which they are responsible.
• Leading weekly Service Center GA meetings.
• Coordinating GA support, if possible, over breaks.

Fiscal and Grant Management Support (30%)

• Provides general fiscal and administrative support to CSTM administration and faculty.
• Processes Accounts Payable expense reports and vouchers, professional independent contractor employment paperwork, and vendor payments.
• Coordinates CSTM student conference funding application process and awards.

Hiring Range: $24.12/hr to $30.14/hr. Pay rate commensurate with relevant experience.

Requirements

• Must have clear and concise verbal and written skills and the ability to effectively communicate
• Ability to listen to gain an understanding of each customer's issue
• Computer skills, including strong MS Office skills (Word, Excel) as well as specific technical packages as required. Willingness and ability to learn new software programs and technologies quickly (such as design and web content tools
• Strong communication and organizational skills
• Cooperative team player who works well independently and with others in a team-oriented, fast-paced environment
• Bachelor's degree preferred
• Background in theology and/or ministry preferred
• 1-2 years of fiscal and/or administrative experience is preferred
• Demonstrated functional experience in MS Office and Google Suite
• Must have an understanding of or demonstrated aptitude for administrative and operations concepts, especially in higher education
• Strong customer service focus

Some evening or weekend work may be required.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay
• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.