Service Coordinator

Description:

About us:
The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Our residences include Chestnut Residence, Oak House, Graduate House, and Knox Residence. We strive to offer a supportive and dynamic living-learning environment for students that fosters academic success, personal growth, and a strong sense of belonging.

Your opportunity:
Reporting to the Manager, Residence Administration, the Service Coordinator is responsible for overseeing service desk operations at their assigned student residence(s). Responsibilities include greeting residents/guests and visitors, answering questions, transferring phone calls, distributing mail/parcels, monitoring building access, issuing keys and equipment, processing payments, and other administrative duties. The Service Coordinator is also responsible for training and scheduling other service desk staff, reviewing logs and audits, ordering supplies, and responding to routine email inquiries.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Distributing routine welcome packages to students
• Providing guided tours of facilities
• Drafting internal and external communications
• Directing the activities of casual staff
• Coordinating staff schedule to ensure proper coverage

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.
• Intermediate computer skills with Microsoft 365 tools (e.g., Word, Excel, Outlook, Teams).
• Excellent customer service and interpersonal skills.
• Strong oral and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Good judgment, tact, and diplomacy.
• Excellent problem-solving skills.

Assets (Nonessential):

• Proficiency with StarRez software system
• Experience with hotel/hospitality property management software.

To be successful in this role you will be:

• Approachable
• Communicator
• Multi-tasker
• Problem solver
• Tactful
• Team player

Please note:

• The shift for this position during the academic year (September to April) is Monday – Friday, 9:00am - 5:00pm
• The shift for this position during the summer term (May to August) is Tuesday – Saturday, 10:00am - 6:00pm

Closing Date: 11/02/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $62,646 with an annual step progression to a maximum of $80,116. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancillary Services
Divisional HR Office Email: hruniversityoperations@utoronto.ca

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

Indigenous Substantiation Process

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website.