"Service Designer: Modernisation Stream"

• Lead with empathy. Design with impact

• UC Level 8, Salary Range $113,289pa - $126,361 pa plus 17% Super

• Full Time, Fixed term contract until December 2026

Job no: 503129

Work type: Professional

Location: Bruce

Categories: Project Management, IT

About us:

University of Canberra’s vision is that “Together we work to empower, connect and share knowledge with our people, cultures and places.” UC is engrained in the local community and we aim to challenge the status quo through the pursuit of excellence in teaching, learning and research. The University of Canberra has been ranked in the top 7 universities in the world for reducing inequalities (THE Impact Rankings 2024).

About the role:

IT and Cyber Security unit is seeking a Service Designer to help deliver digital projects aligned with the Digital Master Plan’s Stabilise Phase. The successful applicant will apply human-centred design to improve services, shape user experience, and drive digital transformation.

Key responsibilities:

• Lead stakeholder engagement and facilitate design thinking workshops.
• Design service blueprints, user journeys, personas, and discovery reports based on user insights.
• Deliver business analysis artefacts including user stories and requirements for improved user experience in ICT systems.
• Develop strategic planning documents and digital roadmaps.
• Champion user-centred thinking and continuous improvement.

What You’ll Bring

• Experience in service design and digital transformation.
• Strong facilitation and proactive stakeholder engagement skills.
• Ability to work in agile teams and influence outcomes.
• Strategic planning approach and a focus on bringing users to the centre of the solution.

If you are passionate about bringing people at the centre of solutions with the above-mentioned experience, we’d love for you to apply and potentially be part of this exciting phase of UC’s progression.

Offerings/ Benefits/ Culture:

The University offers excellent conditions and benefits such as:

• Flexible working arrangements and Family-friendly policies
• On campus Gym, Medical services, Cafes, Post office, Supermarket and Childcare facilities.
• Professional Development offerings (study assistance, corporate programs and discounts)
• Innovative work environment with a diverse and inclusive culture
• Access to Employee Assistance Program and a corporate private Health Plan (Bupa)

University of Canberra is a values based organisation and sets a goal to be the national sector leader in equity, diversity, inclusion and access via Connected – A Decadal Strategy 2023-2032. UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability and people from culturally and linguistically diverse backgrounds.

Eligibility: 

• Applicants who wish to apply for this position should have valid working rights at the time of submission.
• A police check will be required as a pre-employment requirement for the successful applicant.

How to apply:

Please apply with your resume and a cover letter outlining your interest and suitability. Please ensure you take the time to align your Resume with the Position Description requirements. We want to understand how your skills and experience relate to the position you are applying for.

If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.

For job specific information: Please contact Katarina Pavkovic - Program Manager, Digital Initiatives - Katarina.Pavkovic@canberra.edu.au

For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email uctalent@canberra.edu.au. If you would like to request a reasonable adjustment to the selection process, please feel free to contact us.

Closing date: 11.55pm, Sunday 7 September 2025

Advertised: 22 Aug 2025 AUS Eastern Standard Time