University of Sheffield

Service Desk Analyst

Closes: Oct 12, 2026

Salary: £25,249 – £26,707 per year

The Service Desk Analyst role is a customer focused IT role within an established Service Desk team. You will be responsible for providing first-line technical support to university students and staff via our phone line, Self Service portal, live Chat and our face-to-face TechBar service. Main duties include answering queries, identifying and solving problems, and resolving technical issues related to hardware, software, and general IT services. Documenting support tickets and maintaining…

accurate records of support interactions for progressing complex issues to the appropriate technical support team.

Maintaining current knowledge of university IT policies, procedures, and technologies. You will demonstrate strong customer service and team working skills, have an interest in IT along with superb communication skills.

This is a fantastic opportunity for someone to develop a career in IT at the University. To not only bring skills, experience and engage in opportunities for personal growth and development but also contributing to the development and improvement of a service first culture.

£25,249 to £26,707. Potential to progress to £28,778.00.

This is a Preview Listing…

Finalise to make live.

Find Your Best Opportunity

Tell them AcademicJobs.com sent you!

About the employer

University of Sheffield

4.0 Star Employer Ranking

Join the University of Sheffield, a leading institution known for its research excellence and vibrant community, offering diverse career opportunities and comprehensive employee benefits.

Visit the employer page

Hire Experts… Post a Job

Post a Job

Roles… Create a Job Alert

Related Jobs

October 7, 2026

View All Jobs

Greater London, England65

Digital Academy Lead, Full time, (18 months fixed term contract)

University of Roehampton

London, England54

IT and AV Support Specialist

Post My Job

West Yorkshire, England64

Service Desk Analyst

Leeds Beckett University

County Durham, England65

Technical Analyst (EUC)

Durham University

Bath and North East Somerset, England52

Senior IT & AV Support Engineer (IAAPS)

University of Bath

Buckinghamshire, England62

IT Technician

The University of Buckingham

South Yorkshire, England64

IT/AV Technician

University of Sheffield

Cambridgeshire, England56

Desktop Service Analyst [Temporary Cover]

University of Cambridge

South Yorkshire, England60

Business Administrator

University of Sheffield

South Yorkshire, England63

Staffing & Contracts Administrator

University of Sheffield

Post a Job View All Jobs

Related Research Grants

Grants to USA, Canada, and International Nonprofits, IHEs, and Agencies for Frontotemporal Dementia Research

Deadline: Feb 9, 2027

Fellowships to USA, Canada, and International Researchers for Reproductive Biology Studies

All USA, USA Territories: American Samoa (USA); Guam (USA); Puerto Rico (USA); Virgin Islands (USA); Northern Mariana Islands (USA);, USA Compact Free Associations: The Federated States of Micronesia (USA) Marshall Islands (USA) Republic of Palau (USA), International, Israel and Canada.

Deadline: Jan 15, 2027

Related Conferences

Central Hall WestminsterUnited Kingdom

Service Desk Analyst