Service Desk Analyst

Following an internal promotion, we are seeking an experienced and enthusiastic Service Desk Analyst to join our multi-skilled team. This is an excellent opportunity to play a key role in delivering expert IT and AV support while providing outstanding customer service to staff and students.

The successful candidate will be responsible for providing technical support across a range of IT and AV services, contributing to projects, and working collaboratively with colleagues and stakeholders to ensure the best possible customer experience.

You will have a strong background in customer service and technical support within a complex enterprise environment, together with experience of working in a university or similarly large organisation. A good understanding of IT Service Management processes, excellent communication skills, and a passion for delivering exceptional customer service are essential.

For an informal discussion about the role, please contact Steve Kendall, Service Desk Team Leader, at s.kendall@leedsbeckett.ac.uk.

Closing date: Wednesday 14^th October 2026 (23.59)

For more information and to apply please click on the apply button above.

Working at Leeds Beckett University offers a wide range of benefits, including generous pension schemes, excellent holiday entitlement, flexible working opportunities, reduced study fees, subsidised fitness facilities, and much more.

We welcome applications from all individuals and particularly encourage applications from Black and minority ethnic candidates, who are currently under-represented at this level. All appointments will be made on merit.

Leeds Beckett University is a Disability Confident Employer. Disabled candidates who demonstrate all essential criteria within the Person Specification will be invited to an interview.

£30,378 to £34,132 per annum