"Service Excellence Manager"

Posting Description

SERVICE EXCELLENCE MANAGER, Credit Union, will be responsible for ensuring member issues are resolved effectively while transforming member feedback into actionable insights that drive service improvement. This role plays a critical part in protecting member trust, strengthening regulatory compliance, improving overall member experience across products and channels, and required updates to knowledge management systems. This role will lead service recovery strategies for escalated complaints and owns the end-to-end “Voice of the Member” program, partnering closely with other departments of the Credit Union.

The full job description is available here.

Job Requirements

• REQUIRED: Bachelor’s degree; a minimum of five years of experience in a financial industry, or other comparable experience; and member/customer service experience.